Customer Experience Specialist // 3T Software Labs GmbH

Januar 11, 2017
3T is a fast growing start-up based in Berlin. We are the makers of the hugely popular MongoChef tool and we are the leading provider of developer tools for MongoDB professionals. Our mission is simple: to deliver the finest NoSQL developer tools in the market – simply by developers, for developers! In order to develop our sustained growth further we’re now expanding our Customer Success and Marketing Team. This is a great time to join us on our mission.

What you will do

As a Customer Experience Specialist, you will be taking care of our customer-facing communication activities:

  • You will be the voice of our company and will be taking care of our English speaking customers.
  • You will use email and our online forums to answer questions and handle feedback from our customers to make sure they’re getting the most from the product.
  • You will be helping us with our monthly newsletters and other online publications.
  • You will be supporting our sales team with trial license follow-up communication and quote/order processing.
  • Your role will grow with the growth of the team and the company. We will always try to accommodate your professional career development goals.

About you

  • Your English is native or near native (German language skills are not required)
  • You love to make customers happy by being proactive, responsive and empathetic.
  • You are extremely communicative, patient and pay attention to detail.
  • You understand technical language and can use online systems like WordPress, Google Apps, or a CRM tool.
  • You are willing to dive deep into our product and gather hands-on experience with MongoChef and MongoDB.

As our team is from all over Europe, you should be able to express and sell your ideas fluently in our office language – English. You certainly do not need to know any German (although, if you do, that of course would not be frowned upon).

What we offer

  • We value experience greatly over any formal qualifications. If you have worked in a customer facing position before and can demonstrate that, then great, we want to hear from you!
  • Competitive salary
  • Responsibility and Impact: Your work will have a major impact on our customers’ success and also the product’s growth. Your opinions and ideas will be greatly appreciated (and requested!) at every step of the way
  • Flexibility: We offer very flexible work hours. Your cat is sick? Staying in home office goes without saying
  • Great Environment: We have a great team with a great sense of humour (although, who wouldn’t say that about themselves, actually?) and we are based in the heart of Berlin – one of the most bustling and exciting cities in Europe.

Please indicate in your application your possible starting date and your expected salary.

If you want to join us on this exciting ride and you think you have got just what we need, drop us a line at jobs@3t.io.

We would love to hear from you.

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