Customer Support Engineer // Sauce Labs

June 15, 2018

Want to get your hands dirty with the latest technologies? Want to collaborate with and learn from world class engineers?  Join the Sauce Labs Customer Support Team and work with customers big and small who are changing the way software development is done. Our team is highly collaborative and always learning. If you love solving problems and helping people, then read on!

Responsibilities:

  • Help customers solve technical problems
  • Answer questions about the product\’s capabilities
  • Reproduce customer issues
  • Isolate issues to their simplest reproducible case
  • Report bugs to our developers
  • Manage queue of support tickets and provide regular updates to open tickets
  • Respond quickly (but personally) to customers, primarily by email with occasional phone calls.
  • Develop customer-facing documentation
  • Develop code samples demonstrating Selenium testing in the Sauce cloud

Requirements:

  • At least 6 months experience as a developer or supporting developers
  • Programming experience with at least one of the following languages: Javascript, Python, Ruby, PHP, Java, C#
  • Experience working with customers
  • Knowledge of HTML, CSS, Javascript (expect a take-home test as part of the interview process)
  • Good written communication skills (expect to write a short essay for us)
  • An intrinsic desire to help customers (and the patience to do so)
  • An affinity for being a detective, an experimenter, an interpreter, and a team player

Desirable Experience:

  • Selenium and/or Appium
  • CI software (Travis, Jenkins, Bamboo)
  • Test automation frameworks (JUnit, TestNG, Protractor, Cucumber, Capybara, Jasmine, Mocha, Karma)
  • Unix command line and/or Unix system administration
  • Troubleshooting networking issues, HTTP proxies, firewalls
  • Android emulators and iOS simulators
  • Android and iOS operating systems
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Sauce Labs

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