Second Level Application Support Analyst (m/f/d) // Raisin

November 1, 2018

In the ITOps team at Raisin, we enable and empower developers and product owners to deliver amazing new financial products on our website, the first and only pan-European deposit marketplace. In order to maintain a first-class platform we seek a proactive and responsible team member to thoroughly investigate and successfully fix application issues.

These will be your tasks

In this challenging position you will:

  • Investigate and diagnose application-related incidents
  • Be in charge of monitoring our ticket systems
  • Decide on and perform manual fixes to application problems
  • Work closely with, and escalate problems to, third level support
  • Recommend solutions for systemic issues and candidates for automation to the development teams
  • Responsibly take care of application support technical documentation
  • Verify resolution with requesters, manage tickets and keep stakeholders informed about the status of their issues

You’re offering these qualifications

  • You have a degree in Computer Science, Engineering, Information Systems or equivalent practical experience
  • Basic experience with Linux (RHEL), web technology and MySQL
  • Your problem solving skills are outstanding
  • Good communication skills in English, preferably also in German
  • You enjoy working independently as well as in a team
  • Experience reading Java code would be very helpful
  • If you have experience with Active MQ, message brokers or AWS services – that would be a plus
  • Participating in an On-Call Roster is a challenge you are happy to take up

We’re offering these benefits

We live continuous innovation and personal development. We are professional and work hard to always be the best in our field. You will be part of an international team, who strongly believes in cross-functional methods, collaboration and appreciation in our daily work.

  • Take advantage of a personal training budget and four full training days
  • Stay up to date on what is happening at regular townhall sessions with our founders
  • Like to improve your language skills? German and English classes are offered directly at the office
  • Benefit from flexible working hours and home office regulations
  • Enjoy yearly company retreats to exciting European cities and other team events

We are looking forward to hearing from you!

Visit the company website