Fraud Specialist (f/m) // Blacklane

October 25, 2018

YOUR CHALLENGE

As a Fraud Specialist, you are part of our Finance Department and are responsible for detecting and preventing fraudulent use of Blacklanes’ services.

  • You will gather and analyze appropriate transaction data from our internal tools, as well as industry standard fraud detection tools.
  • You’re the first contact person for colleagues that need help and assistance on suspicious bookings.
  • You review reports for potentially fraudulent transactions and manage calls on fraud issues from operational departments, investigating leads from internal and external sources with correct follow-up and documentation
  • You will be in contact with credit card companies and issuing institutes to verify charge activity.
  • You provide statistics and insight into current trends regarding these activities within our operational teams.

ABOUT YOU

  • You approach challenges with a positive attitude, and keeping customers satisfied after mistakes happen is what keeps your heart beating.
  • Ideally at least 1 year experience in similar roles requiring critical thinking, and investigation skills, potentially in the banking area or for online services.
  • You’re a brilliant communicator – both spoken and written. Excellent English language skills, German or additional languages are a plus.
  • You are convincing while also being personable, helpful and competent. And you possess a  high degree of flexibility, team spirit, independence and are always open to new tasks.
  • You are willing to work in a rotating 3 shift model.
  • You are in possession of a valid work permit for Germany, which is valid for at least one more year.
  • You are a team player, with the ability to motivate the team to improve each day.
  • A strong sense of initiative and ownership and the ability to work well under pressure while multitasking.

MORE THAN A JOB

  • You will work in the exciting and innovative market of global ground transportation.
  • You will become part of a unique international and professional team, that is characterized by flat hierarchies, a family-like atmosphere, flexible working hours and an open feedback culture
  • You will have the tremendous opportunity to grow with us and develop your skills, supported by our talent training team.
  • You will work in a modern office with a variety of fresh fruits and drinks, regular company and team events and a lot of fun games.
Visit the company website
Blacklane
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