Community Manager // Lisk

July 30, 2018

Blockchain technology will usher in a new era of decentralized internet, supporting innovation in and disruption of all major global industries and charitable causes.

Before blockchain can fully achieve its potential, it needs mass adoption. Niche programming languages, lack of technological education and uninviting user interfaces have so far kept it away from many of those with the potential to use it.

This is where Lisk comes in. Lisk is a blockchain application platform. We create tools to allow developers to build their own decentralised applications on our blockchain. All of our software is written using the mainstream language of JavaScript. Blockchain application builders also get the benefit of deploying their own, customizable sidechain, along with their own custom token. They also get the benefit of thorough documentation and friendly user interface.

Our core values of blockchain accessibility, education and user-centricity guide not only our technology, but also our marketing and community channels. With the founding of Lisk Academy, we aim to educate and inspire as many as possible about their ability to realise their disrupting blockchain vision.

Sounds amazing? We think so too! Therefore we are looking for a Community Manager to join our team who can help us grow and nurture Lisk’s presence and engagement with our community across several online and offline channels. You will be responsible for managing all community communications and customer support. Therefore, we are looking for candidates who have exceptional communication skills in English, in-depth experience with community engagement and equally important, knowledge about Blockchain technology.

Basic requirements:

  • Able to work from our office in Berlin
  • Native English level with excellent written and verbal communication skills
  • Result-oriented – you like to set your own goals and you do your best to achieve them
  • Out of the box thinker and enthusiastic problem solver
  • Detail-oriented – you have a high personal standard that you set for yourself and expect others to have the same
  • Self-motivated
  • Enjoy the fast-paced environment of a rapidly growing company
  • Able to multitask

Responsibilities:

  • Build and foster relationship with targeted communities (e.g. Blockchain, cryptocurrency, Javascript developers) through online and offline channels.
  • Actively engage with our community across several social media and online channels.
  • Respond to customer issues, comments and questions in a professional and timely manner.
  • Establish and maintain relationships within the blockchain industry as well as key developer communities.
  • Monitor and report on community engagement and feedback.
  • Share actionable insights from customer feedback internally to improve our products and services.
  • Work closely with development and marketing teams to support new product launches, tell the stories of our users/community members and differentiate Lisk.
  • In cooperation with marketing, discover the best user stories and use cases.
  • Support the marketing team where needed – for example in social media and communication campaigns.

Experience Requirements:

  • Knowledge of Blockchain technology and cryptocurrency industry
  • Experience in community management and customer service
  • Proven work experience in launching and managing community initiatives
  • Experience with technical support across social media, email, forums, and chat
  • Hands on experience with social media management for brands
  • Experience collaborating with developers and comfortable with basic coding principles
  • Strong Blockchain connections
  • Experience with Intercom (bonus)
  • Startup experience (bonus)

Skill Requirements:

  • Very strong written and verbal communications skills in English
  • Out of the box thinker and enthusiastic problem solver
  • Self-motivated, team player
  • Attention to detail and ability to multitask

More about us:

Lisk is headquartered in Zug, Switzerland and raised over 14,000 Bitcoins during its ICO in March 2016. One of the key contractors of the Lisk Foundation is Lightcurve. Based in Berlin, Lightcurve is a blockchain development studio and consultancy whose special focus is on coding, marketing and support of blockchain projects. Currently, the Lightcurve team is exclusively on the retainer of the Lisk Foundation, developing its network, technology, as well as leading marketing, design and community management.

What do we offer?

  • The opportunity to work with great minds on a ground-breaking new technology
  • Great atmosphere supported by regular team events
  • Inclusive environment and a very international and inspirational team
  • Competitive salary, equity in Lisk, as well as performance bonuses
  • A well funded employer with a new and beautiful office in the central location at WeWork Atrium Tower
  • Healthy snacks und unlimited tea and coffee
  • Top of the line equipment to get you started off right
  • Relocation service to help anyone moving to Berlin

We look forward to your application consisting of your CV and motivation letter (max. 500 words) to careers@lisk.io! Please make sure your documents are in English.

Send your application to: careers@lisk.io

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Lisk
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