CRM Manager (f/m) // Blacklane

May 15, 2018


  • Support the creation and optimization of campaigns for all business segments across CRM channels including email, SMS, Mobile (push / in-app)
  • Analysis and reporting of the performance of the campaigns.
  • Support in day-to-day business objectives, including coordination of CRM activity
  • Maintain the CRM content calendar and coordinate with Marketing stakeholders
  • Sharing and communication of CRM initiatives internally to stakeholders
  • Help build better customer lifecycle programmes through data-driven decisions
  • Experience with using an Email Marketing systems and building automated marketing campaigns
  • Developing testing strategies across all CRM channels
  • Assist in the production and HTML coding of responsive email


  • Digital native with analytical mindset.
  • Understanding of marketing KPIs and comfortable interpreting data
  • HTML knowledge and previous online marketing experience a plus.
  • Interest in travel industry and passion for people.
  • Good attention to detail
  • Self-motivated
  • Creative thinker and willingness to consider new ideas and approaches
  • Strong team player
  • Outgoing, empathetic, eloquent and fun.
  • Excellent communication skills in English is mandatory, another language is a plus.


  • You will work in the exciting and innovative market of global ground transportation.
  • You will become part of a unique international and professional team, that is characterized by flat hierarchies, a family-like atmosphere, flexible working hours and an open feedback culture
  • You will have the tremendous opportunity to grow with us and develop your skills, supported by our talent training team.
  • You will work in a modern office with a variety of fresh fruits and drinks, regular company and team events and a lot of fun games.

If you want to be a part of an award-winning company that promises a consistently exceptional experience around the world, please apply through our contact form. We look forward to hearing from you!

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