CRM Manager (f/m) // N26

May 4, 2017
N26 is Europe’s first Mobile Bank with a full European banking license and is setting new standards in banking. N26 has redesigned banking for the smartphone, making it simple, fast and contemporary. Opening a new bank account takes only eight minutes and can be done directly from your smartphone. Users receive a Mastercard to pay cashless or withdraw cash all around the world. N26 was founded in early 2013 by Valentin Stalf and Maximilian Tayenthal and now employs 200 people in the Berlin headquarter. In less than two years N26 has acquired more than 300.000 clients in 17 countries. N26 has raised more than $55 million from investors around the globe including Li Ka-Shing’s Horizons Ventures, Battery Ventures and Valar Ventures, in addition to members of the Zalando management board, Earlybird Venture Capital and Redalpine Ventures.. The vision is to make Mobile Banking simple and customer-oriented.


  • As part of the Customer Relationship Management team you will be responsible for planning and implementing campaigns across our 17 European markets to engage with N26’s current customers
  • You will utilize a variety of contact channels including mobile push notifications, in-app messages, email, direct mail, and others
  • You will help conceptualize and plan new campaigns based on the company’s strategic goals, and then implement them together with the guidance of a seasoned CRM manager
  • You will work closely with our data/analytics team to define customer segments to target with specific messages, and to forecast the impact your initiatives will achieve
  • You will work closely with our country marketing managers to devise campaigns that resonate particularly well with specific geographic target groups


  • Minimum Bachelor’s Degree or equivalent – ideally in a quantitatively-rigorous discipline of study
  • 3+ years of experience in a similar role at a company with a primarily online/mobile consumer target
  • You are passionate about online marketing and CRM in particular – you have good insight into the messages and targeting to reach specific goals
  • You have a good combination of analytic/segmentation/forecasting skills, and also communication/messaging skills. You enjoy turning an idea into a compelling message to reach the right audience at the right time, in the right way
  • You are comfortable with online/CRM/analytic tools and platforms which you will use daily in your work
  • You can work well independently but also work well with a broader team and multiple departments
  • You have strong English language skills. Proficiency in an additional major European language would be a bonus


  • Exciting and varied tasks
  • Great colleagues
  • A crucial role in a highly motivated, talented team
  • A stack of the most modern technologies
  • Flat hierarchies, as well as short and open channels of communication
  • One of the most beautiful offices with modern amenities in the heart of Berlin
  • A competitive remuneration + drinks and snacks for free

So, what are you waiting for? Grow with us and shape our company in the starter phase! We look forward to receiving your online application!

Since we are working with a recruiting software, we only accept online applications via our website.

Visit the company website

Related Jobs

Related listings on StepStone:

Career Insights - Journal by Jobspotting