Head of CRM Marketing (m/f) // MONOQI
MONOQI is the online destination for hand-picked design. Since 2012, we have dedicated ourselves to collecting hard-to-find and limited-edition design products. With an international team representing over 25 nationalities, MONOQI searches the globe for the best contemporary design, making strong curatorial selections.
We are a multinational, enthusiastic and fun team based in the heart of Berlin with a unified vision of changing the game in the furniture industry. And we are looking for an inspiring, engaged and motivated manager as Head of CRM Marketing.
What you’ll be working on:
- Lead, mentor and develop our multinational CRM marketing team (4+ people)
- Own, set and pursue the strategic goals and projects/initiatives of CRM in order to maximise customer lifetime value
- Generate actionable customer insights through analysing our database and all relevant KPIs
- Deriving concrete action recommendations using A/B testing
- Set up of automated marketing campaigns
- Work cross-functionally with other teams and units (e.g. Performance Marketing, IT, BI, Content) to conceptualize and implement new CRM projects
- Work closely with our upper management
What you’ll bring to the team:
- University degree (Bachelor/Diploma/Master) with a focus on marketing and / or communication complemented by 3+ years of professional experience in the field of CRM
- Proven track record
- At least one year of leadership experience (managing a multinational team of 4+ people)
- Experienced in X-Channel Marketing
- Passionate about e-commerce, entrepreneurial and creative thinker
- Strong communicator with great interpersonal and presentation skills
- Ability to deal with a fast paced constantly changing environment and ambiguity
- Ability to question the status quo and proactively develop CRM initiatives
- Structured problem solver with excellent quantitative/qualitative analytical capabilities
- Fluency in German and English is essential, additional languages are a plus
What do we offer:
- A challenging, responsible position in a rapidly growing design company
- The opportunity for professional and personal development in a dynamic, international environment
- Competitive compensation along with a special employee discount on all products offered in our online selection
- Open channels of communication, transparent decision-making, quick decisions and results
- Yoga classes
- An open, creative, and design-minded workspace in Berlin-Mitte
Join the MONOQI team!
We look forward to receiving your application.