Success Manager (M/F) // Brandnew IO

April 21, 2017
The influencer marketing space is hotter than ever right now…do you want to be a part of it? Would you like to work with some of the World’s biggest brands and help drive them towards social media success? We’re looking for an Account Manager to be part of our team and work closely with our EMEA clients, helping them get the most from the Brandnew platform and deliver the best social media!

About Brandnew:

Brandnew IO is the world’s leading tech platform for influencer marketing. We help brands such as Uber, ASOS, Adidas and Spotify run successful advertising campaigns with the most powerful social media influencers. Our network of influencers is active across 60 different countries globally and we have offices based in Berlin, London and New York.

Your responsibilities:

  • Developing clear communication and guiding customers on their social journey as a trusted advisor
  • Actively managing the customer relationship and the lifetime value of clients across a large and diverse assigned customer base
  • Overseeing the initial launch and onboarding, and owning the ongoing adoption and renewal of Brandnew’s product stack
  • Developing a thorough understanding of assigned client’s industry trends, best practices and business goals with a focus on how social media drives business value and ROI
  • Identifying risk, upsell opportunities and working with internal and external stakeholders to present solutions
  • Renew and increase client contract amounts on an ongoing basis

Your profile:

  • German language skills to a native level, with strong verbal and written communication skills in English
  • 3+ years of Account Management/ Customer Success experience
  • Successful track record of establishing productive and trusted relationships with key stakeholders in multiple organizations
  • Experience managing, consulting and negotiating with Fortune 1,000 corporations with proven success in growing existing accounts and relationships at scale
  • Solid written, communication and presentation skills with both a passion for and experience with social media
  • Strong understanding of social and digital trends
  • An entrepreneurial spirit and desire to work within a fast-paced startup environment

What we offer:

  • To take a front seat in our Global business expansion with exciting growth opportunities
  • International team in the heart of Berlin’s startup epicentre
  • Real responsibility and a chance to develop your skills in a fast-paced environment
  • Employer who cares about your goals and personal development
  • Fun office culture; regular nerf gun wars and a fully stocked fridge of beer
Visit the company website
Brandnew IO

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