Customer Service Agent Netherlands (m/f) // internetstores
WHO WE ARE:
We are internetstores – the leading specialist for bike and outdoor products in Europe. Founded in 2003, we are today among the biggest and most profitable e-commerce companies, with more than 40 online shops, more than 2 million page views per day and an unparalleled product selection. We are fahrrad.de, Bikester, Brügelmann, CAMPZ and Addnature and we have only one goal: offering our clients from 16 different countries every day quality products and latest trends for the best prices as well as an excellent shopping experience!
You want to be part of this success story and work behind the scenes of an international online retailer to promote our growth? Apply online – more than 550 colleagues in Stuttgart, Esslingen, Berlin, Lyon and Stockholm look forward to meeting you!
WHO WE ARE LOOKING FOR:
§ First point of contact for enquiries and orders from our Dutch customers (bikester.nl/.be and campz.nl/.be)
§ Communication with our customers via phone, e-mail or live chat
§ Providing advice and support to our customers regarding products, orders and returns process
§ A hands-on, pro-active mentality, ambition, and entrepreneurial drive
§ Supporting the team in executing and optimizing all processes within the customer service department
WHAT YOU NEED:
§ Experience in customer service is desired but not mandatory
§ Enthusiastic for a fast-paced, team-oriented environment, willingness to learn and to be challenged
§ Excellent communication and problem solving skills with a customer-oriented attitude
§ Ability to handle multiple tasks at the same time
§ Service driven mind set and awareness of our quality consciousness
§ Native Dutch speaker, good written and spoken English skills
WHAT TO EXPECT:
An exciting job in a fast growing company in the heart of Berlin. We offer you a job with responsibility and creative leeway, employee discounts on our full product range, bike leasing, corporate benefits, international colleagues in all departments and a comprehensive sports program.
Svenja Nilsson, HR Manager | Oranienburger Str. 66, 10117 Berlin | (+49) 0711/93305-148 | firstname.lastname@example.org | internetstores.de