Customer Service – Agent (Part Time/Working Student) // GetYourGuide

January 12, 2017
You never lose your cool and keep a smile on your face even when things get tricky? You know what your customers are telling you without saying it? You keep going until you find the perfect solution for them? Then join our team to delight our customers with fast, friendly, heart-warming support they can’t wait to tell their friends about.

What your task would be:

  • Working one-on-one with customers to ensure their trip is a unique experience
  • Resolving customer inquiries by phone, email & wherever else they ask for help with authentic, human responses
  • Handling of bookings as well as up-selling and individual order entries for special requests such as group booking or add-ons
  • Providing direct feedback about the latest customer requests, suggestions and pains, as this valuable feedback will help us improve the customer’s experience

Who are you?

  • You love helping others and never lose your smile on the phone
  • You’re a bottomless well of patience and understanding
  • You are structured and detail-oriented and have a je-ne-sais-quoi for problem solving
  • You are quick to respond to emails – Our customers love it when we get back to them with a clear and friendly answer
  • You are an excellent communicator, both verbally and in writing
  • You have a passion for our travel products and company
  • You speak English and a second language fluently (DE/FR/IT/ES/PT/CN/NL/NORDIC) – FR/DE/CN would be preferred; a third language is a plus!

Ready to help us chart some new territory? Please send us your application via our career page. We’re looking forward to hearing from you.

Please note that the starting date for this role will be January 16th and the selection process will begin in November.

Curious to know more about our Customer Service training process? Read How to become a Customer Service Superstar. And for a peek at the team, check out Behind the Scenes with Ballet. If you have any further questions please do not hesitate to contact us via jobs@getyourguide.com.

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