Customer Success Manager (m/f) // kununu
Customer Success Manager (m/f)
An exciting role:
- You are independently responsible for the customer support and service and therefore by doing so you ensure a high customer satisfaction.
- You help new customers to understand and use our product in the best possible way.
- You are substantially involved in the customer retention.
- Your goal is to maximize the value our customer generates derives from using our solutions and contribute support the entire process to provide a perfect customer experience:
- Onboarding new customers
- Develop educational content and best practices
- Processing user requests
- Assistance with problems
- Optimization of the product development and marketing processes
- Community development
- Identification and closing of potential business opportunities of with our existing customers
- In perspective, wWe offer you some substantial responsibility for employees on a perspective professional andfunctional and//or disciplinary guidance of staff.level.
A strong background:
- You completed your business degree and have several years of relevant experience in customer success or account management or a similar field ideally.
- You enjoy providing customer service and support.
- Ideally, you have already made experiences with SaaS tools and human resources management.
- You are characterized by your independent and results-oriented strategy and provide a strong hands-on mentality.
- You love to work in a start-up setting and enjoy the idea of it helping to build up an international customer success team from scratch excites you..
- You would consider oOpenness, proactivity and resilience count asto your personal strengths. You are a Being a team player is a given for you..
- You speak English fluently and feel comfortable using it in your professional life. German skills are a plus.
What we offer:
- A dynamic office in the heart of Berlin.
- Flexible working hours.
- Flat hierarchies and open collaboration.
- Learning budgets and training opportunities
- Regular team events and loads of fun.
Sounds good to you? Apply now using our quick and easy online form!
We´re looking forward to hearing from you.