Customer Success Manager (m/f) // kununu

September 13, 2017
Let’s increase employee happiness! kununu Mood is a SaaS tool that tracks and measures employee sentiment in order to help companies create better work environments for their employees. We are currently developing the first version of our product which we will launch this year. As a subsidiary of and XING, we have aspirations to take this global and therefore we need you to help us grow!

Customer Success Manager (m/f)

An exciting role:

  • You are independently responsible for the customer support and service and therefore by doing so you ensure a high customer satisfaction.
  • You help new customers to understand and use our product in the best possible way.
  • You are substantially involved in the customer retention.
  • Your goal is to maximize the value our customer generates derives from using our solutions and contribute support the entire process to provide a perfect customer experience:
    • Onboarding new customers
    • Develop educational content and best practices
    • Processing user requests
    • Assistance with problems
    • Optimization of the product development and marketing processes
    • Community development
    • Identification and closing of potential business opportunities of with our existing customers
  • In perspective, wWe offer you some substantial responsibility for employees on a perspective professional andfunctional and//or disciplinary guidance of staff.level.

A strong background:

  • You completed your business degree and have several years of relevant experience in customer success or account management or a similar field ideally.
  • You enjoy providing customer service and support.
  • Ideally, you have already made experiences with SaaS tools and human resources management.
  • You are characterized by your independent and results-oriented strategy and provide a strong hands-on mentality.
  • You love to work in a start-up setting and enjoy the idea of it helping to build up an international customer success team from scratch excites you..
  • You would consider oOpenness, proactivity and resilience count asto your personal strengths. You are a Being a team player is a given for you..
  • You speak English fluently and feel comfortable using it in your professional life. German skills are a plus.

What we offer:

  • A dynamic office in the heart of Berlin.
  • Flexible working hours.
  • Flat hierarchies and open collaboration.
  • Learning budgets and training opportunities
  • Regular team events and loads of fun.

Sounds good to you? Apply now using our quick and easy online form!

We´re looking forward to hearing from you.

Visit the company website

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