Customer Support Specialist – Italy (m/f) // Campanda

May 11, 2018

Description

Campanda is seeking a Customer Support Specialist for our quickly growing Italian market. In a startup no two days are ever the same and so you can expect a variety of tasks beyond what’s described here. This position would be an ideal junior role for anyone seeking initial experience within a growing online startup. Although relevant experience would be an advantage, those with a different professional background are equally encouraged to apply.

  • You are the first contact person for our Italian customers (tenants and rental stations) on the phone and via email
  • You take care of booking requests, questions about concrete offers, wishes and alternative offers, customer complaints – in short all incoming requests in Support – and you offer efficient solutions even in stressful situations
  • You take care of further tasks in the Customer Support Team and work in cooperation with the other teams
  • You build and maintain strong and long-lasting customer relationships

Requirements

  • You speak Italian on a native level and in addition you have very good knowledges in speaking and writing English
  • It is a plus if you would have collected first experiences in eCommerce or other online business models
  • You are hungry and excited to take on a new challenge
  • You have the ability to communicate in an efficient way with customers and commercial partners
  • Your strength includes you being performance-minded, solution-orientated and of course you work independently
  • Confidence, flexibility, tenacity, determination are part of your skill set
  • You are eager to learn very fast and you have a proactive attitude
  • You are an excellent listener and negotiating partner
  • You are an amazing team player

Benefits

  • A uniquely dynamic working environment with flexible business structure, fast decision making processes and a flat hierarchy
  • The chance to be part of building a new and exciting online startup
  • A fantastic dynamic and creative team, entrepreneurial spirit and great working atmosphere
  • Long-term potential to put your talents into practice in a fast-growing company
  • A bright and spacious office in the heart of Berlin’s City West with a rooftop terrace and a view across the city,
  • Fresh organic fruits, Club Mate and more
  • A competitive salary and flexible working hours
  • Team events, yoga, German classes, annual camping trip with the whole team
Visit the company website
Campanda