First Level Incident Manager / Helpdesk Support Engineer (m/f) // Raisin

June 6, 2018

Your Responsibilities:

  • Actively monitor incident detection, monitoring and ticket systems during business hours
  • Provide first-line investigation and diagnosis of incidents, alarms, change requests and queries from internal customers
  • Verify resolution with requesters and manage tickets
  • Assign unresolved incidents, alarms and tickets to the appropriate second level team
  • Improve system performance by identifying problems and recommending changes
  • Keep stakeholders informed about the status of incidents and changes at agreed intervals

Your Profile:

  • First tier incident management or helpdesk support experience
  • Knowledge of Linux operating systems
  • Excellent verbal and written communication in English and German
  • Strong problem solving skills

Our Benefits

  • Mentoring from our senior management team
  • Regular townhall sessions with our founders
  • German and English classes
  • Breakfast sessions with Europe’s leading start-up founders
  • Food and drinks
  • In-office yoga
  • Yearly company retreats to exciting European cities and other team events
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