Head of Customer Experience Manager // Pixformance

September 18, 2017
For three years Pixformance has been creating gym equipment that changes the way people think about modern fitness and gyms. As a company and a brand we are entering a new phase of growth and have big plans for our product. We are getting serious about our brand identity and communications across the board. If you share our passion for customer centricity you might be just the perfect addition to our team.

Tasks

  • Define the Customer Experience Strategy
  • Manage the service & support team, a team that handles large customer-impacting issues and works to identify opportunities that improve the customer experience and key metrics
  • Partner with product, tech, marketing and other business stakeholders to test and implement the vision
  • Own our voice-of-the-customer program and help individual business stakeholders make the most out of customer feedback
  • Analyze and improve existing processes and implement agile and lean processes if and where appropriate
  • Provide customer experience data, analytics and insight to support customer focused, data-driven decision making throughout the wider organization
  • Think further. You take the right conclusion from our customers feedback and actively support the improvement of our customer service

Profile

  • The ideal candidate has 5+ years in customer experience or management consulting
  • Strong ability to lead cross-functional projects
  • Proven ability to manage, lead and empower people to achieve challenging results
  • Experience in project management, data driven and goal-oriented work
  • Comfortable in the fast-paced, demanding and analytical startup environment
  • You are a team player, you thrive in a large international and geographically dispersed team
  • Communication. You have excellent knowledge of English in written and spoken form. In every situation you find the right words and remain friendly and calm

Nice to have

  • A passion for digital & sports
  • Experienced in mediation

We offer

  • Very competitive salary.
  • An international, highly motivated team with an office located in central Berlin.
  • Very flexible working hours.
  • Relocation allowance for overseas candidates.
  • Excellent work / life balance.
  • Free gym membership.
  • Free coffee, tea, and fresh fruit.

To apply please send your CV to: jobs@pixformance.com

Visit the company website
Pixformance

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