International Customer Service Teamlead // N26

July 25, 2018

Once here you will

  • You take the operational control of your team with the aim of ensuring a consistently high customer satisfaction by controlling the daily business
  • You define workflows and also ensure compliance with the processes in your team
  • You control your team´s performance based on your generated and analyzed reports and key figures
  • You are involved in the employee selection and in charge of planning the upcoming needs
  • You guide and develop your employees and work closely with the coaches
  • You collect feedback from our customers and transfer it effectively
  • You stay in close contact with other departments in the company

What you will bring along

  • You have graduated from a university or completed an apprenticeship successfully
  • You have at least 2 years professional experience in customer service
  • You think entrepreneurially and customer-oriented
  • You represent our company competently and friendly
  • You work independently and efficiently and love working in a team
  • You love direct contact with customers and focus on customer-oriented solutions
  • You speak fluent English and ideally German, any other major European language is a plus
  • You are stress-resistant and always remain calm and friendly
  • You are reliable and punctual
  • At best, you have already worked in the financial services industry (FinTech, banking)
  • Experience with CRM tools is a plus (e.g. Salesforce)

What we offer

  • High degree of autonomy
  • Crucial role in a highly motivated, talented team
  • Your choice of a new Mac or Windows laptop
  • Flat hierarchy and open communication
  • A stack of the most modern technologies

Sound good? Send us your application online, and we’ll get back to you soon.

Visit the company website