Operations Manager // Pamono

July 21, 2017
Pamono is an e-commerce start-up based in Berlin. As an online marketplace for design Pamono brings together international dealers of antiques, vintage and modern furniture, lighting and crafts, granting customers instant access to unique and rare design objects. Pamono is currently looking for an energetic and highly motivated Operations/Logistics Manager to join a growing Ops team that already facilitates thousands of global drop-shipments per year. Given Pamono’s vast range of items, price points, and routes, you will need to work through big questions to define and build the ideal freight, white glove, and parcel fulfillment options for each unique item. The ability to assess and prioritize efforts will be crucial. Your overall goal is to make Pamono’s logistics offering best-in-class.


  • Help determine the best carrier and method for particular shipments, then help obtain quotes and register shipments with carriers
  • Create international shipping labels and documents for online orders
  • Work with dealers to ensure items are packed safely and shipped promptly, offering packing and pickup help as needed
  • Guide dealers and customers through handling cross-border transit complications or fees
  • Obtain accurate tracking updates, then surface them to customers, dealers, and internal support
  • Proactively monitor shipment statuses and follow up on issues requiring intervention, all the way through resolution
  • Ensure we deliver on our promises, including expedited shipments and other custom requests


  • University degree
  • At least 1-2 years experience in logistics, customer service, or operations – either through relevant internships or full-time positions
  • Experience improving complex operations by leveraging process improvements, technology, thoughtful organization & team management, and analytics
  • Ability to structure and solve complex problems with minimal assistance
  • Ability to see the big picture while maintaining close attention to detail
  • You have very very strong Microsoft Excel skills, Salesforce.com is a plus
  • You have excellent written and verbal communication skills
  • You possess excellent English skills (both spoken and written)
  • You are enthusiastic, competitive, self-motivated and hands-on with a strong work ethic
  • You are an excellent listener, desire to learn and adapt to new concepts and technologies
  • You enjoy working in a fast-paced, target-driven and team-oriented environment
  • You can deal in a friendly manner both with coworkers and clients
  • You have the desire to work and succeed in a high volume prospecting operation

At Pamono you will experience:

  • The chance to work with a pioneering and exciting eCommerce company
  • Work with a dynamic international team in Berlin’s most beautiful office in Charlottenburg
  • A competitive salary
  • Ability to develop yourself and your career

Does this description fit your profile? Are you interested in the job? Then we are looking forward to receiving your application incl. your CV and short cover letter as well as your earliest possible starting date.

Send your application to: service@pamono.com

Visit the company website

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