Supplier Performance Specialist with any EU Language // Wayfair

February 15, 2017
We are looking to hire a talented, driven and entrepreneurial Product Performance Specialist to join our Operations Team. As a key member of the EU Product Performance team, your primary responsibility will be to engage with suppliers at the senior executive level to review and improve their packaging and fulfillment processes, with the aim of minimizing incidences in the Wayfair Supply Chain and improving the end customer experience.

This role requires strong negotiation skills, and would suit candidates who enjoy a mixture of desk and field based work. This is a high impact role which involves encouraging suppliers to make fundamental improvements to their operations, not only to make them capable of effective online fulfillment, but also to provide a sustainable growth platform for the Wayfair business.

With thousands of unique products shipping every week and an ambitious logistics transformation underway, this is a great opportunity to make a significant difference to our business.

Responsibilities include:

  • Own a portfolio of high profile, high impact Wayfair suppliers for the Product Performance Team
  • Negotiate packaging and operational improvements with our suppliers and carriers to increase profitability and customer satisfaction
  • Direct and support suppliers through packaging redesign/improvement process
  • Analyze data to identify trends and root causes of problems at supplier, class and country level
  • Direct access to product through supplier warehouse and carrier hub visits, consulting with them to improve damage rates, missing parts, lost in transits and other problems
  • Contribute to the development of tools and processes which make our team and suppliers more efficient (and effective)
  • Work cross functionally with groups company-wide, including Category Management, Account Operations, Buyers and Logistics
  • Build and maintain industry expertise in the areas of logistics, packaging, supply chain efficiency/quality – particularly as it pertains to home retail


  • Bachelor degree with at least 2 year experience
  • Fluency in English with an additional European Language
  • Experience in supplier or account management essential
  • Experience in business negotiation
  • Strong communicator
  • Understanding the complexity of online order fulfillment
  • Proven analytical and creative problem solving skills
  • Ability to multi task and manage multiple priorities
  • Ability to work well both independently and in a cross functional team environment
  • Proficient in use of MS Office programs
  • Knowledge of packaging and quality control standards/solutions advantageous
  • Project Management experience preferred
  • Knowledge of direct dispatch / drop ship and transshipment preferred
  • Knowledge of SQL
  • Enthusiastic, quick learner with proven ability to rapidly get up to speed with job knowledge
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