NOC Engineer (m/f) // Wayfair

March 14, 2017
Wayfair is looking to grow our Network Operations Center (NOC) team by bringing on board a talented individual who wants broad exposure to the technologies that support our infrastructure and large-scale Internet e-commerce platform. The mission of the team is to be the first line of defense for monitoring and responding to all of our production systems alerts and any critical inbound issues.

This role will focus on supporting the tools, systems, and processes relied upon by many of our application teams and business operations. As an engineer on this team you will have a unique opportunity to learn the many systems and processes that keep our website running and have a hand in ensuring that they are operating efficiently.

Responsibilities include

  • Monitoring our production systems and validate alerts using a variety of monitoring tools
  • Performing first-tier troubleshooting and playbook following to determine the scope of issues and escalate them as necessary
  • Proactively work to refine documentation of our systems, troubleshooting guides, etc.
  • Working across all of Engineering to handle incident coordination, communication and resolution


  • A high degree of technical aptitude and troubleshooting skills
  • Strong English written and verbal communication skills
  • Ability to lead others by example and motivate a fast-paced team
  • Prior experience in a NOC is not a requirement but a big plus

Ideal Qualifications

  • Understanding of basic networking concepts and troubleshooting techniques using in modern IT technology stacks
  • Administrating and troubleshooting experience with Linux/Windows environments
  • Experience with any of the following technologies a plus: Git/SVN, Zabbix/Nagios, Graphite, RabbitMQ, Jenkins, Powershell, Puppet, PHP, SQL

Other traits we look for

  • Ability to handle multiple tasks concurrently and prioritize appropriately
  • Energetic, vocal, not afraid to speak up and ask questions
  • Easy-going attitude with a good sense of humor
  • An analytical, creative, and innovative approach to problem solving
  • Strong sense and application of team work
  • Desire and willingness to learn and understand new technologies
  • Future growth potential and thought-leadership around technology and toolsets

And finally, our proposition to you!

  • Of course the usual competitive salary, bonus and we share the company with you in stock units
  • We contribute to your gym membership and offer free Yoga classes, as well as Wellness Weeks with massages, workshops and other exciting events
  • The opportunity to work cross-functionally and closely with senior leadership not only in the Berlin office, but also with Boston, London and Galway
  • We offer a vast selection of classes through our learn@work program to enhance your professional and personal development.
  • We want you to connect with your team and fellow colleagues through regular social events
  • We’re in the heart of the Berlin startup scene with lots of space to encourage collaboration and teamwork

Apply now!

We´re happy to hear from you! Work with us! Please apply in English via our recruitment system Jobvite and have your CV and a motivation letter (or however you want to express you´re the right candidate) ready and use this link:

About Wayfair:

Wayfair (NYSE: W) offers an extensive selection of home furnishings and décor across all styles and price points with a superior customer service and inspiring interior topics. With an unparalleled selection of more than seven million home items from 7,000 suppliers, Wayfair helps people find the perfect product at the right price. Always committed to using technology to create a superior shopping experience, Wayfair developed Wayfair Next which concentrates on 3D visualization technology.

Wayfair generated $3.14 billion in net revenue for the twelve months ended September 30, 2016. Headquartered in Boston, Massachusetts with operations throughout North America and Europe, the company employs more than 5,600 people.

Visit the company website

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