Product/Project Manager (m/f) // Wayfair

August 18, 2017
Wayfair’s Operations Product Innovation team is looking for an experienced Product Manager. You will partner with stakeholders across the business to understand the organization’s internal customer service need, identify gaps in current product capabilities, define product design & functional requirements/capabilities, and execute on those through implementation & deployment (including planning, rollout, post-launch support, etc.). Who we are: Operations Product Innovation is an internal product management team that seeks to make things run more efficiently and improve operational processes through the use of technology. We analyze the operations of our business (Customer Service, Outbound Sales, Product Catalog Management, Fulfillment, Transportation and Warehousing) and find opportunities to improve customer experience, improve internal team productivity and reduce costs. Then we work with our engineering teams to build systems to realize those opportunities.

In This Role You Will:

  • Support driving product management and the roadmap across key functional areas of our internally facing tools
  • Turn high-level business requirements into detailed specs for software development
  • Manage a backlog and engineering sprint team through execution of key projects and initiatives to improve our order management tools
  • Proactively identify ongoing opportunities to increase efficiency, improve the usability of existing tools, and evaluate new functionality/capabilities to fill identified gaps
  • Develop a deep understanding of current user workflows within the tools
  • Work closely with key stakeholders and other internal teams to identify key business needs and define solutions to address

Who We’re Looking For

  • A demonstrated record of strong product management and driving results (preferably e-commerce), ideally with internal end-user tools & systems
  • Strong quantitative reasoning and ability to proactively deep dive and dig into data and KPIs to assess internal user behavior and to identify key improvements to the tool sets
  • Ability to work independently as well as with teams
  • Exceptional written, visual, and verbal communication skills
  • Creative thinking with customer focused mindset
  • Technical and analytical aptitude or background
  • Excellent problem solving and troubleshooting

Key Qualifications:

  • Preferred bachelor’s degree in Engineering, Computer Science, Business or a Supply Chain/Operations discipline
  • 3-5 years of experience in operations, retail, engineering, consulting and/or finance with a history of driving results
  • Highly Desired: Prior experience with building out internal admin or service tools a strong plus
  • Proven track record of managing and executing small to medium-sized projects from start to finish including project management, data gathering and modeling, problem solving and communicating recommendations
  • High attention to detail and proven ability to manage multiple, competing priorities simultaneously
  • Strong written and verbal communication skills
  • Ability to elicit and create business requirement documents
  • Comfortable interfacing with senior level leadership
  • Can work independently with minimal direction

And finally, our proposition to you!

  • Of course the usual competitive salary, bonus and we share the company with you in stock units
  • We contribute to your gym membership and offer free Yoga classes, as well as Wellness Weeks with massages, workshops and other exciting events
  • The opportunity to work cross-functionally and closely with senior leadership not only in the Berlin office, but also with Boston, London and Galway
  • We offer a vast selection of classes through our learn@work program to enhance your professional and personal development.
  • We want you to connect with your team and fellow colleagues through regular social events
  • We’re in the heart of the Berlin startup scene with lots of space to encourage collaboration and teamwork

Apply now!

We´re happy to hear from you! Work with us! Please apply in English via our recruitment system Jobvite and have your CV and a motivation letter (or however you want to express you´re the right candidate) ready and use this link:

https://app.jobvite.com/j?cj=onZl5fww&s=BerlinStartUpJobs

About Wayfair:

Wayfair (NYSE: W) offers an extensive selection of home furnishings and décor across all styles and price points with a superior customer service and inspiring interior topics. With an unparalleled selection of more than seven million home items from 7,000 suppliers, Wayfair helps people find the perfect product at the right price. Always committed to using technology to create a superior shopping experience, Wayfair developed Wayfair Next which concentrates on 3D visualization technology.

Wayfair generated $3.4 billion in net revenue for full year 2016. Headquartered in Boston, Massachusetts with operations throughout North America and Europe, the company employs more than 5,600 people.

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Wayfair
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