Technical Key Account Manager // Fit Analytics
Who We Are
Based in Berlin and San Francisco, we’re a team of data scientists, fashionistas, physicists, designers, and hackers, working together to tackle a single problem: making it easy for online shoppers to find the right clothes size. We’re helping some of the world’s largest clothing brands solve sizing issues, boost conversions and slash returns.
What We Do
Our size advisor helps companies instantly access the power of machine learning to deliver a perfect fit for customers, optimize e-commerce performance, and add risk-free retail intelligence to their operations. We work with major global retailers and brands such as Adidas, Puma, Zara, Canada Goose, Hugo Boss, The North Face, Tommy Hilfiger and many more!
What The Role Involves
- Onboarding of new clients.
- Identifying and assessing a client’s critical needs.
- Identifying short and long-term growth opportunities.
- Forecasting and tracking key account metrics.
- Operating as primary point of contact to priority clients and resolving any issues.
- Closely liaising with the product team about client needs.
- Collecting and communicating client requirements to all necessary departments.
- Providing technical client support as necessary.
- Conducting regular business reviews with clients and suppliers.
- Responding to client communication and queries.
What We’re Looking for in You
- University degree in business administration, socio-economic sciences, the humanities or a related subject.
- Native-level Spanish or French-speaker with fluent English.
- Currently resident in Berlin.
- Good understanding of ecommerce and web.
- Great team player and outstanding communicator.
- Structured, highly-organized, thorough and persistent.
- Ability to handle high-pressure phases with many simultaneous client requests and prioritize those requests.
- Fundamental analytical skills.
What We Offer You
- A competitive remuneration package
- Hands-on experience building a revolutionary e-commerce product
- A spot in our smart, creative and motivated international team
- Daily breakfast and lunch plus regular team events
Why We’re Different
We’re not sitting around wondering what the product is and burning other people’s money while expecting everyone to work ridiculous hours for little reward. We’re profitable, organised, and already providing a unique solution that delivers huge value to our partners while helping millions of people shop better online.
If you’re excellent at what you do and want to apply those skills to solving a genuinely hard problem together with a great bunch of people, you’ve come to the right place. To take the next step, send us your CV and a brief message explaining why you’re the perfect fit!