UX Researcher // Grover

Mai 17, 2019

Grover is a fresh alternative to buying and financing

Grover is offering a simple, monthly subscription model for the best in tech. We are the first financing company for the circular economy, breaking the link between ownership and use, and buying products, so people don’t have to. Private customers as well as businesses get access to a wide assortment of tech products at a fraction of the purchase price. We’re on a mission to reinvent consumption, go easier on the world’s resources, and make innovative tech products accessible to everyone. As our community is growing every day, we’re now looking for a UX Researcher.

Over the past year, we raised one of Europe’s largest Series A funding rounds with a total of €37 million, providing the capital that fuels the rapid growth of the company. If you feel like being challenged, working hard and learning a lot, come and join us for a unique rewarding experience.

About the position:

Our Product Squads can only create the best possible user experience with the right knowledge of how and why customers use Grover. As we are growing quickly while building speed in our product development cycle, we are looking for a talented and motivated UX Researcher to work independently to take over parts of our UX Research and Usability Testing.

In this role, you will conduct qualitative and quantitative research to explore behaviours and expectations of our users, communicate findings efficiently to all stakeholders and directly propose actionable solutions that deliver value. You will work closely with our awesome team of UX Researchers, Product Owners, UX Designers, UX Copywriters and Developers to continuously optimize our web, mobile, and offline UX towards developing new features and products.

Your Role:

  • Take an active role in building UX Research throughout teams, championing User Research and data-based decision-making
  • Evaluate and improve our existing user experience concepts across all touchpoints
  • Translate research findings to product, business, and engineering teams, deduce actionable solutions and help with prioritizing features on our roadmap
  • Conceptualize, plan, execute and evaluate qualitative user interviews and usability testing (remote and in-house)
  • Plan, execute and evaluate online surveys
  • Set up and track KPIs working together with our Web Analytics and Business Intelligence team
  • Support ongoing UX Research projects e.g. on measuring and improving product/market fit, segmenting the user base, tracking NPS from various steps within the customer journey, and much more.

Your Profile:

  • Fluent in German and English
  • Degree in HCI, psychology, computer science, media science, sociology or a related field
  • At least 1 year experience doing hands-on qualitative and quantitative research, ideally in a product environment
  • Extensive qualitative and quantitative methodological knowledge (interview procedures, usability tests, survey design, statistical analysis, etc.)
  • Pronounced data affinity and knowledge of how to use survey tools, google sheets, and ideally statistical software such as R
  • The ability to work in a structured manner, a high standard of quality and personal initiative while enjoying independent and result-oriented work
  • Strong analytical skills, empathy, and communication skills (verbal and written)
  • Passionate about great UX and knowledge of UX trends and best practices
  • Experience with prototyping tools is a plus (Figma, Invision, Axure, Framer, Sketch)

What we offer you

  • Team Events
  • Fresh Fruit & Drinks
  • A fun workplace
  • Open minded variety of nationalities
  • Modern, spacious office located in central Berlin
  • Ownership of your work
  • Entrepreneurial responsibility and flat-hierarchies

About us

Grover is one of the European market leaders in technology rentals, bringing the access economy to the consumer electronics market. If you want to work with a dedicated team at a fast-growing company, and help us to change the world of consumption? Then you’re in the right place. At Grover, we value entrepreneurship, intelligence, and speed in everything we do. We’re a team of over 70 creative and motivated minds, from more than 25 countries – which means our aims, beliefs, and ways of working are influenced by many different perspectives. We care for individuality and for team spirit, and act courageously and communicate openly. In our HQ, in Berlin Mitte, there’s no room for hierarchy, and plenty of space for fun, collaboration, and rethinking the way the world does, uses and values things.

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