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Senior Customer Success Manager – Spain

Senior Customer Success Manager – Spain

Aklamio is looking for a tech-savvy professional that will join our Customer Success Management team, and tend to our customers. This person will be responsible for growing and nurturing the relationships to our customers, including the likes of PayPal, Virgin Media, Edison, AXA and Vodafone. The focus of this position will be on our Spanish and English-speaking global accounts.

WE OFFER

  • Challenge: an international and fast-growing company that develops with you
  • Flexibility: home office policy and flexible working hours
  • Development: Yearly budget for training
  • Balance: 28 days of vacation and a gym subscription to take care of yourself
  • Belonging: scheduled breakfasts, shuffle lunch, team events. Team building is fundamental for us

YOUR MISSION

  • In this position, you will continuously work on opportunities, observe market developments and trends, develop a strategy and derive measures from it
  • Manage and advise the customer strategically, support some of the biggest global brands in finding customer-specific solutions
  • Project and budget management, Identifying upsell opportunities, reporting and controlling are your daily business
  • Act as an interface between customers, internal contacts and external service providers, keeping track of all essential project tasks
  • Contribute with your ideas to make processes more efficient and use resources better
  • Work closely with the Head of Sales and C-Level to align on strategies, renewal forecasting and account opportunities
  • Guide and develop our Juniors and Mid-Levels

YOUR SKILLS

  • 5+ years of professional experience in customer consulting, maintenance and development of key accounts in the digital economy, preferably in the B2B segment
  • You have gained experience in online marketing, and you have a deep understanding of a wide range of online performance indicators and an analytical mindset
  • Strong consulting and sales expertise as well as pleasure in upselling services in the field of digital marketing
  • Excellent in customer communication and the preparation of presentations
  • Having led a small team or mentored a junior will be considered a plus
  • Strong interpersonal skills: decisive, action-oriented, and able to motivate, inspire, and lead
  • Ability to operate simultaneously and effectively in both operational and strategic modes in a fast paced environment
  • Excellent business judgement, strong communication skills in Spanish and English is mandatory, and a practical, common sense approach to getting things done

At Aklamio, we believe that a company’s best assets are its customers, their networks, and the power of incentive marketing. Our mission is to empower brands to succeed in a customer-centric world by building the world’s #1 platform for customer incentivization. Founded in 2011, Aklamio has become Europe’s most successful referral marketing solution, trusted by companies such as Virgin Media, Vodafone, PayPal, Endesa, o2, and over 300 international brands. Our 80+ employees work in our HQ in Berlin and London, with teams in Madrid and Paris. Aklamio was ranked 2nd fastest growing technology startup in Germany (Financial Times, Europe’s 1000 Fastest Growing Companies, 2019) and continues to expand internationally.