Claims Manager (m/f/x) – (Mandarin) Chinese/ Chinesisch // Medigo

Juni 4, 2019

We’re looking for a (Mandarin) Chinese-speaking Claims Manager (m/f/x) that shares our team’s values and is eager to work on improving global access to health care with us. The position is available at the earliest possible date, is offered in full-time and located in Berlin.

 Your responsibilities

  • You are actively supporting our policyholders via phone and email in regards to the scope of the service of their private health insurance
  • You record scheduled medical surgeries of policyholders and systematically check them against their insurance coverage to determine the insurer’s payment obligation
  • You are in contact with medical facilities to negotiate the possibility of placing a Guarantee of Payment in order to cover for medical surgeries of policyholders
  • It is your responsibility to facilitate logistics planning in regards to medical treatment abroad as part of our unique insurance product

Our Requirements

  • You speak Chinese (Mandarin) natively and are fluent in English. Any other MEDIGO-relevant language (German, French, Spanish, Italian, Arabic) is a plus
  • Ideally, you have acquired previous experience in medical claims processing for a (private) health insurer, alternatively you are experienced in customer service
  • You have very strong phone skills, and excellent written communication skills
  • You are able to self-manage and work effectively both individually and in a team
  • You approach problems with a solution oriented mindset
  • You have the possibility of starting at 8:00 AM or even earlier
  • A medical background, e.g. a nursing degree, is a big plus

Our Offer

  • A thorough on-the-job training, the possibility to take over responsibility and plenty of room for creativity in a varied range of tasks
  • Develop your skills within an ambitious, professional, and supportive team, in a company where professional growth is encouraged
  • Be part of an innovative, truly international company and have the opportunity to make a real difference in people’s lives
  • A modern, light and spacious office loft (with a 100m2 rooftop terrace!) in Berlin-Mitte with lots of parks and nice cafés nearby- Join us for knowledge-sharing workshops, sports activities, and regular team events
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