English

Customer Support Agent – DACH

As a Customer Support Agent, you will handle all requests related to referrals, user account and general assistance. You will make sure we we always have an open ear, so that we can not only help professionally, but also humanly.

WE OFFER

  • Challenge: an international and fast-growing company that develops with you
  • Flexibility: home office policy and flexible working hours
  • Development: Yearly budget for training
  • Balance: 28 days of vacation and a gym subscription to take care of yourself
  • Belonging: scheduled breakfasts, shuffle lunch, team events. Team building is fundamental for us

 
YOUR MISSION

  • You are the first contact person for our users and handle all customer’s requests in a friendly and competent way via email or phone (inbound)
  • You are responsible for ensuring the user’s satisfaction by identifying and solving the user’s inquiries as well as by communicating with internal departments
  • You handle the follow-up support process in cooperation with the Aklamio B2B partners
  • As part of the customer support team, you assist with the continuous improvement of internal processes

YOUR SKILLS

  • You have 1-2 years of professional work experience in the field of B2C Customer Support
  • You have excellent knowledge of English and German
  • You have excellent communication skills, and you enjoy to deal with customers
  • Familiar with Microsoft Office
  • Experience with Zendesk or a similar communication tool is required

At Aklamio, we believe that a company’s best assets are its customers, their networks, and the power of incentive marketing. Our mission is to empower brands to succeed in a customer-centric world by building the world’s #1 platform for customer incentivization. Founded in 2011, Aklamio has become Europe’s most successful referral marketing solution, trusted by companies such as Virgin Media, Vodafone, PayPal, Endesa, o2, and over 300 international brands. Our 80+ employees work in our HQ in Berlin and London, with teams in Madrid and Paris. Aklamio was ranked 2nd fastest growing technology startup in Germany (Financial Times, Europe’s 1000 Fastest Growing Companies, 2019) and continues to expand internationally.