Key Account Manager – B2B // Lean Apps GmbH

Don’t sweat over the title. We just want you to be our customer experience ninja. Someone who can build robust, long term relations and deliver a wow experience to customers.

About Lean Apps

Lean Apps is a design and development company that works with Innovation and IT teams of world-renowned clientele to deliver quality products (apps, chatbots, AR/VR, ML) — all in record time. We live by values delivered by Lean Startup, Google Design Sprint and Agile.

Find more about the company here: https://www.theleanapps.com/careers/

About you

  1. You’re driven by relationships – you get a kick out of understanding customer needs, their pain points and finding solutions for them
  2. You have a strong commercial background with passion in maximizing returns from all customer relationships
  3. You have demonstrated for 2 or more years your ability to be totally responsible for account management and customer success
  4. You are familiar with ways to understand customer problems and mapping it to the right products or services
  5. You understand the concept of business value selling and can showcase business value delivered in terms of numbers
  6. Tracking, forecasting and reporting comes naturally to you – you’re constantly looking at the numbers proactively
  7. You can think on your feet and come up with commercial ideas and solutions while keeping a cool head
  8. You have proven to reach to a level of trusted advisors with the customers you have worked in the past
  9. You are fluent in English and German and can communicate effectively – both verbally and in writing
  10. You like change – working in multiple locations, across many sectors and companies
  11. You are open to travel – some of our customers are in Berlin, some are in other parts of Germany and some across the globe
  12. You understand products and product strategy, and can speak the lingo – you won’t be fazed by sitting down with top execs from high profile, multinational companies

Good to have

  1. Experience of working in a startup environment. We are an entrepreneurial company with a positive team vibe
  2. Flexible but focused. All our teams have their own main goals but they are part of our overall company goal, and when we need to be flexible, we all pull together to achieve that
  3. Experience with Slack, Hubspot and JIRA
  4. Knowledge of Lean Startup, Design Sprint and Design Thinking, and Agile

About the role

Your tasks will include:

  1. Overseeing the entire journey of customers and maintaining relationships across multiple customers
  2. Defining the customer experience that the company will deliver to its customer and educating delivery teams in achieving that
  3. Managing your relationship with Delivery Manager or Scrum Master of the project in making sure delivery happens as per the expected schedule of the customer
  4. Meeting customer regularly (bi-weekly or monthly) to do retrospectives with them on various threads and pro-actively seek areas of improvement from them
  5. Implementing solutions to problems identified in retrospectives with delivery teams
  6. Managing all customer escalations and solving it with the help of the delivery team
  7. Preparing and presenting quarterly report to the customer on business value delivered by the company to them in previous quarter
  8. Taking Sprint feedback from customer on their experience and seeking to achieve 4.5/5
  9. Understanding the industry of the client and new innovations in the industry and educating customers on that
  10. Understanding the complete IT/Product/Innovation landscape of existing customers and finding ways to grow our presence within the account
  11. Understanding the jobs to be done for the customer and their biggest pain points in their journey and exploring how we could help solve some of those pain points
  12. Finding new opportunities within the existing account and liasing with sales team to close the new projects
  13. Keeping yourself updated on customer budgets and new initiatives they would like to work on
  14. Defining account revenue targets with Co-Founders and making a strategy to fulfill the target
  15. Making sure contracts and invoices are managed properly along with the admin team
  16. Creating and documenting a complete account management process for the company – in terms of managing relationship with delivery, managing relationship with the customer, finding new opportunities, managing contracts and invoicing with admin
  17. Training interns in Account Management and grooming them to take over few accounts in future

How we invest in you

Apart from your salary, you will also get:

  1. An education budget for conferences, trainings, etc
  2. Weekly lunch with the team in Berlin
  3. All the equipment you need to do your job
  4. Annual Team retreats to India (exotic location)
  5. 22 days paid annual leave
  6. And of course mandatory state health insurance and parental leave

Salary
€30-50k + Sales percentage

Starting Date
As soon as possible is preferred

How to apply

Tell us why you’re perfect for this job by sending a cover letter and a CV (we prefer 1-2 min video introduction too). Also mention why do you think that you will be a good fit to our company values?