{"id":451864,"date":"2026-07-08T10:31:42","date_gmt":"2026-07-08T08:31:42","guid":{"rendered":"https:\/\/berlinstartupjobs.com\/?p=451864"},"modified":"2026-07-08T10:31:48","modified_gmt":"2026-07-08T08:31:48","slug":"customer-success-manager-m-w-d-b2b-saas-losung-mendato-gmbh","status":"publish","type":"post","link":"https:\/\/berlinstartupjobs.com\/de\/operations\/customer-success-manager-m-w-d-b2b-saas-losung-mendato-gmbh\/","title":{"rendered":"Customer Success Manager (m\/w\/d) B2B SaaS-L\u00f6sung \/\/ Mendato GmbH"},"content":{"rendered":"<p>Wir sind ein Berliner Software-Startup und entwickeln eine moderne B2B SaaS-L\u00f6sung f\u00fcr Geb\u00e4udedienstleister. Unsere Software hilft Unternehmen dabei, ihre t\u00e4glichen Abl\u00e4ufe zu digitalisieren und deutlich effizienter zu gestalten.<\/p>\n<p>Um unsere Kunden optimal bei der Einf\u00fchrung und t\u00e4glichen Nutzung unserer L\u00f6sung zu unterst\u00fctzen, suchen wir eine engagierte Person, die den Erfolg unserer Kunden aktiv vorantreibt und eine langfristige, vertrauensvolle Zusammenarbeit aufbaut.<\/p>\n<p>Als Customer Success Manager bist du die erste Ansprechperson f\u00fcr unsere Neukunden und Bestandskunden. Du begleitest sie bei der Einf\u00fchrung unserer Software, schulst Teams und sorgst daf\u00fcr, dass sie unsere L\u00f6sung bestm\u00f6glich nutzen. Durch deine N\u00e4he zum Kunden tr\u00e4gst du ma\u00dfgeblich zu hoher Zufriedenheit, nachhaltiger Nutzung und kontinuierlicher Produktverbesserung bei.<\/p>\n<p>Du arbeitest eng mit den Gr\u00fcndern und dem Support zusammen und bringst Kundenbed\u00fcrfnisse klar und strukturiert ein.<\/p>\n<p><strong>Aufgaben<\/strong><\/p>\n<ul>\n<li>Begleitung von Neukunden w\u00e4hrend der gesamten Onboarding-Phase \u2013 von der Einf\u00fchrung bis zum erfolgreichen Live-Betrieb<\/li>\n<li>Beratung zu digitalen Abl\u00e4ufen, Arbeitsprozessen und optimaler Nutzung unserer Software<\/li>\n<li>Durchf\u00fchrung von Kundenschulungen (remote &amp; vor Ort)<\/li>\n<li>Proaktive Betreuung von Bestandskunden zur Steigerung von Zufriedenheit, Nutzung und Kundenbindung<\/li>\n<li>Enge Zusammenarbeit mit dem Produktteam: Weitergabe von Nutzeranforderungen und praktischen Verbesserungsimpulsen<\/li>\n<li>Unterst\u00fctzung bei der Weiterentwicklung interner Customer-Success-Prozesse<\/li>\n<\/ul>\n<p><strong>Qualifikation<\/strong><\/p>\n<ul>\n<li>Erste Berufserfahrung im Customer Success, Account Management, Kundenbetreuung oder Vertrieb<\/li>\n<li>Technische Affinit\u00e4t \u2013 du findest dich in neuer Software schnell zurecht und arbeitest dich z\u00fcgig in neue Tools ein<\/li>\n<li>Emotionale Intelligenz \u2013 du gehst sensibel auf unterschiedliche Pers\u00f6nlichkeiten ein und wei\u00dft, wie du Vertrauen aufbaust<\/li>\n<li>Sicher im Umgang mit verschiedenen Gespr\u00e4chspartnern \u2013 vom Gesch\u00e4ftsf\u00fchrer bis zum operativen Team<\/li>\n<li>Strukturierte, eigenverantwortliche Arbeitsweise<\/li>\n<li>Gutes Gesp\u00fcr f\u00fcr Kundenbed\u00fcrfnisse und Begeisterung f\u00fcr Digitalisierung<\/li>\n<li>Flie\u00dfende Deutschkenntnisse in Wort und Schrift<\/li>\n<li>Wohnsitz in Berlin oder Bereitschaft, regelm\u00e4\u00dfig im B\u00fcro zu arbeiten<\/li>\n<\/ul>\n<p><strong>Benefits<\/strong><\/p>\n<ul>\n<li>Ein kleines, motiviertes Team mit kurzen Entscheidungswegen<\/li>\n<li>Viel Gestaltungsfreiheit und die Chance, unser Produkt aktiv mitzupr\u00e4gen<\/li>\n<li>26 Tage Urlaub, steigt jedes Jahr um einen Tag<\/li>\n<li>Modernes B\u00fcro im pulsierenden Friedrichshain<\/li>\n<li>Jobticket f\u00fcr deine bequeme und nachhaltige Mobilit\u00e4t<\/li>\n<li>Urban Sports Club f\u00fcr einen aktiven Ausgleich zum Arbeitsalltag<\/li>\n<\/ul>\n<p><strong>Bewerbungsprozess<\/strong><\/p>\n<p>1. Telefonisches Erstgespr\u00e4ch \u2013 Wir lernen uns kennen &amp; kl\u00e4ren erste Fragen<\/p>\n<p>2. Zoom-Call mit deinem zuk\u00fcnftigen Teamlead \u2013 Besprechung deiner Aufgaben &amp; Erwartungen<\/p>\n<p>3. Pers\u00f6nliches Treffen in Berlin \u2013 Lerne das Team &amp; unser B\u00fcro kennen<\/p>\n<p>4. Willkommen im Team! Jetzt bewerben \u2013 wir freuen uns auf dich!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Wir sind ein Berliner Software-Startup und entwickeln eine moderne B2B SaaS-L\u00f6sung f\u00fcr Geb\u00e4udedienstleister. Unsere Software hilft Unternehmen dabei, ihre t\u00e4glichen Abl\u00e4ufe zu digitalisieren und deutlich effizienter zu gestalten. Um unsere Kunden optimal bei der Einf\u00fchrung und t\u00e4glichen Nutzung unserer L\u00f6sung zu unterst\u00fctzen, suchen wir eine engagierte Person, die den Erfolg unserer Kunden aktiv vorantreibt und&#8230;<\/p>\n","protected":false},"author":208,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_submission_link":"","_website_link":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[1798],"tags":[],"job_company":[31688],"job_location":[28075],"job_plan":[21112],"class_list":["post-451864","post","type-post","status-publish","format-standard","hentry","category-operations","job_company-mendato","job_location-berlin-germany"],"translation":{"provider":"WPGlobus","version":"2.12.2","language":"de","enabled_languages":["en","de"],"languages":{"en":{"title":true,"content":true,"excerpt":false},"de":{"title":false,"content":false,"excerpt":false}}},"company_logo":"","gf_entry_url":"","company_admin_link":"","_submission_data":"","_invoice_status":"","_invoice_url":"","_unfeature_on":null,"_unpublish_on":"2026-10-06","_is_featured":false,"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Stellenangebot: Customer Success Manager (m\/w\/d) B2B SaaS-L\u00f6sung \/\/ Mendato GmbH | Operations &amp; 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