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Junior IT Support Specialist

Adjust is the mobile marketing analytics platform trusted by growth-driven marketers around the world, with solutions for measuring and optimizing campaigns and protecting user data. Adjust powers thousands of apps with built-in intelligence and automation, backed by responsive global customer support. 

In 2021, Adjust was acquired by AppLovin, a leading marketing software company providing developers with a powerful, integrated set of solutions to grow their mobile apps.

Your role: 

As a Junior IT Support Specialist, you will be the first point of contact in supporting our 200+ person team in our Berlin office in all kinds of tier 1 IT support ranging from permissions to security. Your mission is to ensure that everyone’s systems, permissions and security are running smoothly.

Your responsibilities:

  • Support employee onboarding and offboarding processes, including ensuring they have access to the necessary internal tools and training them on data security standards
  • Provide first level employee IT support for hardware, software and access requests across our 16+ locations globally via Jira, Slack and Mail
  • Point of contact for our external suppliers and service providers such as Apple Care for troubleshooting
  • Collaborate with our Security and Legal teams to maintain IT security guidelines
  • Manage cloud based software licenses for all departments, including resets and troubleshooting
  • Managing our technology inventory including ordering, purchasing, asset tracking and maintaining
  • Automation of IT processes

What you bring:

  • Proven hands-on experience with macOS and Linux OS
  • Strong background in IT Support
  • Have basic programming notions
  • Excellent communication skills in both English and German

What’s in it for you:

  • Opportunity to make an impact on the ad-tech industry working for a forward-thinking leader in the space
  • International, diverse teams with a strong focus on transparency, feedback and fun
  • Education budget for ongoing professional development & continuous learning
  • A three-week onboarding program like no other, where you’ll learn the ins-and-outs of our product (remotely and after the pandemic again onsite in our Berlin HQ)
  • Flexible, family-friendly work schedule and vacation policy
  • Childcare program, paid parental leave
  • Free language classes
  • Additional private health insurance
  • Company Pension Plan with 40% employer contribution
  • Discounted Gym Membership with Urban Sport
  • Mental health support with qualified therapists
  • WFH program with remote online events (workouts, coffee chats, team events, games, etc.)
  • Relocation and visa assistance

More details about our company culture and perks can be found on our career page.

Interested? Let’s talk!

Adjust is the mobile marketing analytics platform trusted by growth-driven marketers around the world, with solutions for measuring and optimizing campaigns and protecting user data. Adjust powers thousands of apps with built-in intelligence and automation, backed by responsive global customer support.  In 2021, Adjust was acquired by AppLovin, a leading marketing software company providing developers with a powerful, integrated set of solutions to grow their mobile apps.

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