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Senior IT Incident Management Specialist

Picsart is looking for an experienced Senior IT Incident Management Specialist to join and share our success. In this position, you will manage infrastructure incidents. If you have problem-solving skills and are ready to keep 24/7 availability in case of incidents if your presence is needed, we are ready to meet you.

Responsibilities

  • Oversee the incident management process and team members involved in resolving the incident
  • Respond to a reported service incident, identify the cause, and initiate the incident management process
  • Prioritize incidents according to their urgency and influence on the business
  • Produce documents that outline incident protocols such as how to handle cybersecurity threats or how to correct server failures
  • Collaborate with the incident management team to ensure that all protocols are diligently followed
  • Log all incidents and their resolution to see if there are recurring malfunctions
  • Adjust the incident management process as required to ensure its effectiveness
  • Communicate with upper management if major issues are found in the IT system
  • Manage the incident team members by re-assigning workloads and re-scheduling non-urgent tasks.

Required Qualifications

  • At least 4 years of experience working in IT service management or a similar role.
  • Experience working with Jira
  • Strong knowledge of PagerDuty
  • Strong communication skills for relaying technical information to others
  • Remediation assessment and change management experience
  • Bachelor’s degree in information technology, engineering, or a related field
  • Strong knowledge of IT service management software
  • Ability to collaborate with team members
  • Ability to analyze a high volume of technical data and work in a fast-paced environment
  • Strong problem-solving, analytical, and time-management skills

Picsart is the world’s largest digital creation platform and of the top 20 most downloaded apps globally. Every month, the Picsart community creates, remixes, and shares billions of visual stories using the company’s powerful and easy-to-use editing tools. Picsart has amassed one of the largest open-source content collections in the world, including free-to-edit photos, stickers, backgrounds, templates, and more. Picsart is available in 30 languages for free and as a subscription on iOS, Android, Windows devices and on the Web. Headquartered in Miami, with offices around the world, Picsart is backed by SoftBank, Sequoia Capital, DCM Ventures, Insight Partners, and others. The company is also a tech unicorn. BTW - check out Picsart's latest campaign, Unboring Boring. Small businesses in the most "boring" town in America got makeovers using the brand's smart and easy design tools! If you’re still intrigued, download the app or visit picsart.com for more information.