Billing Support Coordinator

For the organizational heart of our company we are looking for a highly motivated and by nature detail-oriented Billing Support Coordinator who can independently drive billing processes and who can manage all billing functions by using different financial systems.

NinjaRMM is a fast-growing SaaS company that offers an easy-to-use remote monitoring and endpoint management software for IT teams. We were founded in 2013 to help managed service providers and IT departments simplify their workday with an intuitive and user-friendly endpoint management platform. NinjaRMM was designed to be both powerful and scalable to meet the needs of businesses around the globe. Today, we have grown to support over 5,000 customers worldwide.

Built for the future, we are a rapidly growing software company with an innovative advantage.

Learn more about NinjaRMM here:

About you:

  • You are experienced in Accounting and Finance
  • You are action-oriented, and you have excellent communication skills
  • You are a hero in multitasking, prioritizing tasks, and meeting deadlines
  • Your superpower is problem solving
  • Teamwork is your nickname, but you can also work independently

Your responsibilities:

  • Work within our ticketing system (Zendesk) responding to customer billing queries
  • Respond to customer calls to resolve any client billing questions or requests
  • Work within multiple online portals to provision software and licenses keys to new and existing customers
  • Learn internal processes and workflows to assist the Sales team with questions or concerns
  • Assist the Billing Team with Month End Close tasks
  • Handle highly confidential information with discretion

Advanced skills we are looking for:

  • Full professiancy in German, English and French
  • Additional languages are a big plus
  • Experienced with ticketing software (preferably Zendesk)
  •, and NetSuite experience preferred
  • Comfortable with mathematics and financial data


  • The chance to grow personally and together with one of the fastest growing companys
  • Develop your skills and receive best trainings
  • An attractive salary
  • Team activities with amazing international colleagues
  • An enjoyable work environment with its location in the heart of Berlin, directly at the Brandenburg Gate close to all transit
  • A very good coffee machine

You are already interested? Well, perfect – we would love to get to know you!

Follow the link and submit your application and we will get back to you!

Welcome to NinjaRMM soon!

NinjaRMM is the world’s first security centric remote monitoring and management platform. Ninja touts an amazing user experience, 360-degree monitoring, an IT marketplace and tight integrations with products used by MSPs as well as IT professionals.