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Customer Success Intern

About the role:

As part of the Customer Success team, you will assist the team with their tasks, and you will be also involved in helping the management team to empower the organization.

  • Calling customers for various reasons (follow-up, billing, welcoming them to NinjaOne)
  • Preparing and sending administrative documents
  • Being involved in several decisions concerning the future of the team and doing research for the management team and sharing your opinion
  • Analysing the performance of the customer success team members and making suggestions for improvements
  • Assisting in the recruitment process of new Ninjas
  • Creating presentations for internal and external use to improve communication and messaging
  • Participating in customer meetings
  • Creating templates and e-mails that our team will be using in the communication with our partners
  • Building and conducting questionnaires for our customer base
  • Consistently work with the team managers to update our internal knowledge base and training material
  • Assisting and helping to conduct training workshops

Location- Berlin, Germany

About you:

  • Professionally proficient in English
  • Eager to learn and discover
  • Dynamic and adaptable
  • Solution-orientated
  • Great plus:
  • Professionally proficient in German or French
  • Prior usage/knowledge of SalesForce

About Us

NinjaOne is a leading unified IT operations solution that simplifies the way IT works. With NinjaOne, IT teams can automate, manage, and remediate all their tasks within one modern, intuitive platform, improving technician efficiency and user productivity. NinjaOne supports over 9,000 IT departments and managed service providers around the world and is consistently ranked #1 for its world-class customer support. NinjaOne has been recognized as the best-rated software in its category on G2 and Gartner Digital Markets for the past 3 years. Learn more about NinjaOne here: www.ninjaone.com

What You’ll Love

  • Grow personally and professionally with one of the fastest-growing companies
  • Develop your skills through our renowned training platform
  • Receive competitive compensation
  • Collaborate with a curious, kind, international, and intercultural workforce
  • Enjoy your work environment with its location in the heart of Berlin, directly at the AlexanderPlatz. (close to all transit)

Are you already interested? We would love to get to know you! Follow the link and submit your application. We can’t wait to see you at NinjaOne.

NinjaOne is the world’s first security centric remote monitoring and management platform. Ninja touts an amazing user experience, 360-degree monitoring, an IT marketplace and tight integrations with products used by MSPs as well as IT professionals.