Customer Support Advisor (Part Time/Working Student) // Distribusion Technologies GmbH
We at Distribusion believe everyone should be able to purchase any transport anywhere – online.
Based in the heart of Berlin, we are building the next generation technology platform which connects giants of the travel business with scheduled ground transport providers, from airport busses to cross-country trains.
We are looking for a Customer Solutions Agent to support our growth and help us develop the next generation technology which will revolutionise an industry and become the global standard for ground transportation.
WHAT WE OFFER
- Be part of a leading travel tech startup, and make real change
- Fun and engaging work environment with colleagues that motivate you
- Challenging tasks that will help you develop your skillset
- Experienced team and a diverse work environment
- Flat hierarchy with direct and open communication
- All the perks of the startup atmosphere (that includes but is not limited to snacks and ice cream)
WHAT YOU’LL DO
- Using your impressive communication skills support our customers and make sure they are always pleased
- Employ your outstanding skills to resolve customer queries
- Keep customer data up to date, while taking an active part in data processing and integration
- Track partner feedback and prevent future setbacks
- Make sure customers are satisfied by improving customer solution procedures
- Put your expertise to work and develop new ideas for an efficient workflow
WHO YOU ARE
- You are an extrovert, that enjoys communicating
- You have a proactive and solution-oriented “customer first” mindset
- You are highly interested in understanding the travel industry and you are able to easily change perspective
- You are fluent in English (spoken and written); other languages are a plus
- You have great attention to detail and possess problem-solving skills
- You have a basic knowledge of Excel and/or Google spreadsheets
- 1-2 years of experience in a similar role
Distribusion is the leading global technology platform for scheduled ground transportation. We are active in 25+ countries across the globe with 10 million trips to 8.000+ destinations and more than 150 airports. Our technology is used by leading travel portals and serves thousands of travellers daily.