French Speaking Working Student (m/f/d) – Customer Service

Planet Cards is a dynamic european leader in the Web2Print sector and one of the most widely used online shops for self-designed cards (birth and wedding cards) and photo products. As an international company with offices in Toulouse, Marseille and Berlin, we are targeting consumers all across Europe. According to the motto “we print your life”, our team of more than 100 employees across Europe works every day with enthusiasm and passion to capture the best moments of our customers on unique and individual products.

As a member of our customer service team you will be responsible for helping Planet Card’s French customers through their journey and provide them the best customer experience possible. This role asks for ideally 20h/week and is a short-term contract (3-4 months).

Your role:

  • You successfully assist our customers across multiple platforms, including phone, email and live chat, before and after their orders
  • You advise our customers regarding the status of their orders and respond to their requests, suggestions and questions
  • You check the layout, text, grammar and color metrics of our customers’ orders
  • You work closely with our Marketing team to identify and highlight trends
  • You actively drive improvements when it comes to our customers’ experience and internal processes

Your profile:

  • You speak French on a native level and very good English
  • You have first hands on customer service experience and a sense for design and layout
  • You are a good communicator and enjoy helping people, on the phone and via email
  • You like solving problems and take responsibility, even in difficult cases
  • You are reliable, a team player, flexible and fun to work with
  • You learn fast and are able to work organized and independently

Perks & Benefits:

  • Work-life balance through flexible working hours, home office and family-friendly policies
  • Lunch allowance of up to 96 € monthly or public transport ticket
  • Dogs are welcome!
  • Regular events with an individual budget at each team’s disposal
  • International, multilingual team with an open mind to innovation and new ideas
  • Free drinks, healthy snacks and 50 % off at our online stores
  • Cozy office in Bergmannkiez – one of Berlin’s most central and trendiest districts
  • Regular feedback talks and opportunities for professional development

We have big plans ahead of us. Want to join us on our exciting journey?

Planet Cards is a dynamic e-commerce company with locations in Toulouse, Marseille, and Berlin focused on bringing out the best in the exciting Web2Print sector. Beyond France and Germany, we also cater to our customers in England, Spain, Italy as well as the Netherlands and deliver our products all across Europe! We believe that absolutely everyone can be creative and this belief has empowered us to become one of Europe’s most successful online shops for beautifully custom-tailored cards. We help our customers create their very own printed products online, ranging from personalized birth announcements and high-quality wedding cards all the way to the most fun birthday or party invites and Christmas cards. Powered by motto “we print your life” we do not stop at designing cards – we also offer a range of delightfully customizable photo products to celebrate the big and small memories in our customers’ lives. Our fun-loving, hard-working spirit has earned us the N°1 spot in the hearts of our French customers. We are extremely proud to have been awarded by the European eCommerce Community and are thankful to our almost 2 millions loyal customers. With more than 100 employees spanning across Europe to make Planet Cards the passionate, enthusiastic working place it is, we have big plans and are looking forward to a bright and innovative future.

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