Client Services Director (m/f/d) // Phiture

What to expect:

You’ll be responsible for leading and overseeing the success of our App Store Optimization service team. Our team consults apps with millions of users on ASO, identifying areas for improvement and communicating results to clients. Our cutting-edge service is sought after by companies all over the world. You’ll be driving forward the overall service strategy while ensuring that we provide a high-quality service to clients.

  • Drive the ASO client services business forward, ensuring the overall success of accounts
  • Develop the ASO business operationally and strategically with the management team
  • Extend our ASO portfolio, manage client growth and profitability
  • Identify areas for improvement and efficiencies throughout accounts, the ASO service offering and within team structures and processes
  • Strategize about how to get our ASO/ASA service in front of a bigger audience
  • Extend our ASO network by attending conferences and engaging with the ASO community
  • Manage and grow a team of ASO experts from junior to senior level
  • Ensure the team has the skills, expertise, experience, and support to deliver high-quality output
  • Support the development of team members, motivate and encourage team members to achieve ambitious goals
  • Manage and plan to resource for ASO, such as creatives, tech, localization, and copy support

What you bring to us

  • 5+ years of experience in digital/mobile marketing or similar, some within an agency
  • Experience with providing client services, managing client relationships and driving projects forward
  • Track record and ability to grow, manage, motivate and mentor an international team
  • Collaborative working approach and great at fostering cross-team collaboration
  • Strong communicator with an ability to inspire high performance across the team
  • A great networker, demonstrable experience in negotiation and meeting client requirements
  • Some business development/sales experience
  • Nice to have: Knowledge of App Store Optimization

What we offer you:

  • Active co-creation;
    every opinion is important to us –  you’ll have the opportunity to voice your own ideas
  • Share in Phiture’s success; virtual stock options and bonus scheme
  • Responsibility;
    our clients are around the globe – you\’ll be working with tech giants in Silicon Valley and internationally
  • Personal development opportunities;
    we invest in you and want to offer you the possibility for personal development through training – you will have the opportunity to develop your know-how
  • High-end office;
    our office is located in the heart of Berlin – you can be sure of an everyday feel-good-atmosphere
  • Steep learning curve;
    our team is staffed by inquisitive, analytical and creative heads – with us you have the opportunity to continuously learn and actively participate
  • Flat hierarchies and short decision-making procedures;
    we live the well-known start-up atmosphere – you’ll find the direct contact person for any matter easily within reach
  • An absolute sense of unity;
    together we are aiming for the same goal – you’ll be part of the company\’s success
  • A \”seat\” in a fun international team;
    our fridge is always stocked with beer and we often do cool stuff together

Phiture is a Berlin-based mobile growth consultancy working with the teams behind top-name apps. Using our industry-acclaimed Mobile Growth Stack as a strategic framework, we offer three key services: app store optimization, user retention services and growth consulting. We equip product and marketing teams with the skills and knowledge they need to grow apps – or we simply manage it for them.