CRM Manager (m/f/x)

About us:

DrSmile is one of the fastest-growing digital healthcare startups in Germany. We specialize in cosmetic teeth straightening with innovative clear aligner technology and strive to be the first dentist chain you really love.

With innovative 3D printing technologies, telemedicine capabilities, and a network of aspiring doctors, we create novel and contemporary solutions to provide high-quality dentistry. We aim at being the first real lifestyle brand within the dental market, a market that hasn’t received real disruption ever since its inception. Our goals are high, we’re hungry for success and our patient’s happiness is our daily motivation.

We offer flat hierarchies, a fast-paced environment, wonderful co-workers, and an impeccable learning experience. Of course, we also have the usual office puppies everybody loves.


Your Tasks:

  • Create great communication experiences along the customer journey.
  • Scope, manage and implement cross-channel CRM campaigns incl. planning, production coordination with stakeholders
  • Drive personalization efforts through detailed content and audience segmentation
  • Own and develop A/B testing strategies as well as deep dives into behavioural data that help us understand our customers
  • Continuously measure and monitor relevant KPIs of CRM campaigns to pursue our ambitious growth goals
  • Work closely with stakeholders to shape powerful customer relationships that create peaks and compensate pits along the customer journey

Your Profile:

  • 3+ years CRM experience, ideally in a fast growing environment
  • You previously gained experience working with an E-Mail Marketing or CRM tool
  • You have a strong understanding of A/B testing and campaign analysis
  • Analytical curiosity and the ability to problem solving, you are not afraid of new innovative formats
  • You have an eye for the details to enable successful cross-channel CRM campaigns
  • Proficient in English, other languages are a plus

DrSmile is a practice chain specialized in aesthetic dental treatments headquartered in Berlin. With the spread of innovations in 3D printing and digital workflow, we see the opportunity to bring positive change to the dental market and to make everyone smile. With six dedicated DrSmile-practices situated in central prime locations of Berlin, Dusseldorf, Hamburg, Nuremberg, and Cologne and a doctor network of over 50 partner practices, DrSmile offers its'​ innovative aligner treatment nationwide. More dedicated locations will soon be added in Frankfurt am Main, Stuttgart, Mannheim and Munich.