Product Trainer / Instructor (f/m/d) // PlaytestCloud

May 29, 2019

25% of the 100 top grossing mobile games have been tested with PlaytestCloud. Let’s make it 100%!

We are looking for a Product Trainer / Instructor to join our growing team in Berlin. You will be responsible for advising our customers on best practices to ensure long-term success for the customer and the company. You will combine a scalable, low-touch approach with hands-on education for key customers.

Responsibilities:

  • Identifying and implementing ways for customers to maximize usage of our products and services
  • Liaising directly with our customers in-person, via phone and via email
  • Creating educational materials and hosting webinars and in-person trainings
  • Building and maintaining strong relationships to boost customer success and retention
  • Implementing a scalable, low-touch customer success strategy (Intercom, email campaigns, …)
  • Highlighting PlaytestCloud’s key features, functionality and platform updates

Requirements:

  • Work experience in a Customer Training / Education or Customer Support role
  • You are a native or near-native English speaker (German is not required for the role)
  • You have permission to work in Germany
  • You have a caring personality and are a clear communicator
  • You think strategically and proactively
  • You work hard to continuously improve your skill set
  • You want to become an expert in using and explaining the PlaytestCloud products
  • You are knowledgeable about video games and play games regularly

What’s in it for you:

  • Take responsibility for a core part of the business
  • Join a passionate team revolutionizing the way mobile games are tested and developed
  • Opportunities for traveling the world to host trainings and attend conferences
  • Flexible work schedule
  • English is the company language

About PlaytestCloud

PlaytestCloud is the premier user testing provider for a growing number of game studios around the world. Our online platform enables the testing of iOS, Android, and browser-based games to get real player feedback. PlaytestCloud provides in-game video recordings, surveys, and reports which game studios use to craft a flawless game usability and player experience. At PlaytestCloud everybody contributes directly to helping our customers make the best games possible.

Perks

  • Our spacious Berlin-Charlottenburg office is easily accessible from all parts of the city
  • For those who love cooking, we have a full kitchen
  • We’ve got the latest and coolest gaming consoles: An Oculus Go and a Nintendo GameCube with Mario Kart: Double Dash
  • Your favorite drinks, snacks, and coffee
  • English is the company language

With your application, please send us a cover letter on why you are a great fit for PlaytestCloud.

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