Deutsch

Account Manager

At Choco, we’re striving to build a seamlessly connected global food system by 2030. One that enables food to move around the planet transparently, sustainably, and without waste. Today, Choco provides a platform connecting restaurants and suppliers resulting in better communication, simplified logistics, and – here comes the big one – less food waste. If you’re looking for a challenging new opportunity and the chance to make a real-world impact, we’d love to hear from you.

Want to learn more about #LifeatChoco? Take a look behind the scenes: bit.ly/3sD7tYK

Meet your team

You will be reporting to our Head of Account Management with the goal of building relationships with restaurants to enable their adoption of Choco and become a key part of their day-to-day operations. This position will be responsible for onboarding accounts into new product offerings and growing usage. You will work directly with owners and chefs to improve their experience on the app and work cross-functionally with the Sales, Marketing, and Product team to contribute to Choco’s growth.

As a culture-first company, we believe in the power of in-person collaboration. We look forward to working with you from our office in Berlin.

What you’ll do

  • Own a portfolio of restaurants and be responsible for the expansion and retention within your territory
  • Build long-lasting, trusting relationships with users of all cuisines, sizes and types by speaking with chefs and entrepreneurs who are already Choco users
  • Drive adoption of Choco to prevent churn and upsell restaurants into new product offerings
  • Leverage changes in user behaviour and make data-based decisions to achieve your personal and team KPIs
  • Act as the voice of our users internally, while working cross-functionality with Sales, Operations, and Product to be able to provide strategic input

What we’re looking for

  • Native or C2 German-speaking ability
  • 1+ years of experience in a customer-oriented role (Account Management, Customer Success, Business Development, or relevant experience with a proven track record of success)
  • Deep understanding of long-term retention and up-selling
  • Adaptability as you can put yourself in the shoes of a famous chef, kebab shop, or family owned Italian restaurant
  • Strongly motivated by a community builder role. Aside from a sales mentality, you will focus on building long-term relationships
  • Excellent communication skills & high service level mindset
  • Strong organisational skills and a solution-oriented, entrepreneurial mindset
  • Analytical ability and natural curiosity about data-driven decision-making

About Choco

Founded in 2018, Choco is a young, fast-moving company. And we mean fast. Just a year after our $63.7 million Series A funding round, we secured an additional $100 million in Series B funding. We’re backed by leading investors like Insight Partners, LeftLane Capital, Coatue Management, and Bessemer Venture Partners. In addition, we’re working alongside those who built companies like Google, Facebook, Amazon, Uber, and more.

Choco is an equal opportunity employer. We encourage people from all backgrounds to apply. We are committed to ensuring that our technology is made available and accessible to everyone. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law.

We are on a mission to build a connected global food system by 2030. One that runs transparently, sustainably and without waste. Sound big? That’s because it is. Starting out, the Choco platform connects restaurants and suppliers, improving the order process to save time, money and food. But that’s just the start. We’re growing fast and need the best team to power our climb. Want to know more about us? Visit our LinkedIn page: https://www.linkedin.com/company/choco-app/about/