Customer Excellence Manager (m/f/d)

// Introduction

Join Flexcavo to revolutionize the way construction machinery is used and play a key role in shaping the future of the construction industry. We are on a mission to provide construction companies an end-to-end and SaaS-enabled solution for intelligent construction machinery and sites. We aim to become an ecosystem provider for construction machinery with our own fleet and SaaS solution (FlexcavoOS) that enables the digital and intelligent construction site of the future.

// Your Tasks

As Customer Excellence Manager, you will work at the intersection of business strategy and operations. You will support the Operations team in scaling Flexcavo’s assets. You are directly helping to build a scalable backbone of our organization without losing sight of an excellent customer experience and opportunities of innovation and digitization. You will work directly with the founding team to build one of the leading ConstructionTech companies in Europe. Your tasks include:

  • Conceptual development of a scalable and data-driven yard expansion strategy (Identification and evaluation of suitable areas/ locations for opening new sites)
  • Conceptual development of a step-by-step plan for the go-live of the new sites
  • Operational implementation of the opening of new sites including negotiations with landlords, evaluation of machinery requirements, set-up of scalable processes and coordination of sales and marketing activities
  • Definition and creation of a scalable machine sourcing strategy (including building and maintaining long-lasting partnerships)
  • Definition of suitable financing models for our machinery fleet and yard network (in strong collaboration with our finance department)
  • Definition and implementation of standardized and scalable on-side yard operations processes (including identification of pain points and in- vs. outsourcing decisions)

In addition, your day-to-day responsibilities will include:

  • Extracting, manipulating, and analyzing data for drawing actionable insights for the operations team such as developing dashboards and reports to steer sales activities
  • Supporting operations team with it’s day to day operational challenges
  • Developing a fully automated and digital version of our operations processes

// Your Profile

    • Degree in Business, Economics, Engineering, or similar
    • At least 1 year of experience in a similar role, experience in the construction industry is a plus
    • Strong analytical skill-set and approach, including Excel proficiency and focus on key metrics of success
    • You have an entrepreneurial mindset and equally enjoy working on strategy as well as on operative tasks to bring the projects in your responsibility to life
    • Adaptive, outgoing, and positive professional who loves working in an ever-changing environment with a no-task is too small attitude
    • Excellent verbal and written communication skills in English and German

// Your Benefits

  • Be part of our Flexfamily – You’ll work with a highly driven team of exceptional and experienced people in all domains. People at Flexcavo have worked at organizations such as McKinsey, J.P. Morgan, Bain, ebay, and United Nations before
  • You’ll be valued – We offer attractive compensation and the opportunity to shape an early-stage startup from the ground up
  • Make an impact – Join a young company with an entrepreneurial culture operating at lightspeed — we have bold ambitions
  • Competitive salary package plus work from home options
  • Development budget of 1000€ per year. Can be more if you convince us
  • Empowering environment and actionable feedback
  • There’s more! – Enjoy an open atmosphere, flexible working hours, free drinks in our office in the heart of Berlin, and join regular team events

// Our Values

  • People-Oriented: People come first in everything we do
  • Drive Innovation: Curiosity fosters our innovation
  • Grow Together: Collaboratively toward one goal
  • Strive for Impact: Commitment to ambitious goals and social responsibility