Customer Service Agent Portuguese // Plugsurfing

February 12, 2019

Customer Service Agent Portuguese, part-time/full-time

Plugsurfing is Europe’s largest charging station network and a pioneer in mobile payments for electric car charging. We build digital products that enable electric car drivers to charge their car anywhere, anytime. If you share our passion for enabling zero emission driving by supporting our growing number of customers, we would love for you to join our team!

Your role

  • Support our customers via phone, tickets and social media in Portuguese
  • Ensure a smooth customer journey through the world of emobility
  • You are the friendly, helpful and competent first contact person for our customers
  • Solve customer’s questions and issues in a calm and kind way
  • Assist in order processing
  • Report issues to our IT team

Top reasons to work with us

Working in an international and cross-functional self-organising team with lots of empowerment and high level of responsibility. You will have an exciting front row perspective on the development of global new generation IT solutions with a steep learning curve.

  • We connect dozens of leading brands with thousands of customers
  • As a first mover we are always open for innovation
  • We are a close knit, casual but target oriented team of 30+ people
  • We offer a unique combination of an agile startup environment backed by a global shareholder, providing great career opportunities

Your qualifications

  • Providing excellent customer service is your passion
  • You are a cheerful, friendly and polite person even when picking up the 100th call
  • You recognise complex customer needs immediately and solving these needs drives you to go the extra mile
  • Strong hands-on mentality
  • Your mother tongue is Portuguese. Preferably you speak either Italian or Spanish. Being fluent in any other language is a nice add-on!
  • You’re computer skills are excellent and you have the ability to find your way through new software tools fast
  • You are already based in Berlin

Interested?

Please send your application to [email protected] with your contact details – We’re looking forward to hearing from you!

Send your application to: [email protected]

Visit the company website
Plugsurfing