Customer Success Manager // EDU

July 17, 2019

Overview

As a Customer (Student) Success Manager, you will be a key member of the commercial team who will grow the student acquisition from lead through to conversion. Duties will include a broad range of tasks such as maintaining ongoing relationships with prospective students, implementing success programs, contributing to sales, onboarding and training clients, and minimising churn. You should also be able to provide insights on “client”-to-business interactions, improve customer experience through product support, and handle customer complaints and requests.

What You Will Do

  • Ramp-up and drive new student acquisition
  • Sustain business growth and profitability by maximising value
  • Develop and manage own pipeline of leads and prospective student portfolio
  • Analyse prospecting student data to improve customer experience
  • Manage Sales and CRM pipeline
  • Hold product demonstrations for prospecting students
  • Achieve monthly, quarterly, and yearly pipeline goals
  • Evaluate and improve tutorials and other communication infrastructure
  • Handle and resolve customer requests and complaints

Who We Are Looking For

  • Communications, Marketing or Business Degree with a solid hands-on experience of 3+ years in customer success and relationship management in a fast-paced company or startups
  • An engaging, highly motivated self-starter with relationship building skills and a deep sense of responsibility
  • Ability to develop rapport and act as a trusted advisor
  • You have clear and structured communication and are able to influence
  • Analytical with very good computer knowledge and prior work experience with CRM systems
  • Knowledge of customer success processes
  • Ability to multi-task, work independently, and within a team environment • High ability to manage projects and to lead
  • A can-do attitude and willingness to learn
  • Fluency in German (native / near native is a must) and English required – both oral and written

What We Offer

  • An innovative business model and the opportunity to join a passionate team that is redefining the Education ecosystem
  • Team from over 20+ nationalities
  • The opportunity to develop your career and learn by doing
  • A very energetic work environment
  • Work and live in Europe’s most creative city
  • and many more!

Send your application to: [email protected]

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EDU