Customer Success Manager (f/m) // PlaytestCloud

April 16, 2019

25% of the 100 top grossing mobile games have been tested with PlaytestCloud. Let’s make it 100%!

We are looking for a thoughtful and proactive Customer Success Manager to join our team in Berlin. You will be responsible for building trusted customer relationships and advising on best practices to ensure long-term success for the customer and the company. You will combine a scalable, low-touch approach with hands-on education and up-selling for key customers.

Responsibilities:

  • Identifying and implementing ways for customers to maximize usage of our products and services
  • Building and maintaining strong relationships to boost customer success and retention
  • Implementing a scalable, low-touch customer success strategy (Intercom, email campaigns, …)
  • Identifying and acting on up-sell opportunities and managing subscription sales for key customers
  • Highlighting PlaytestCloud’s key features, functionality and platform updates
  • Liaising directly with our customers in-person, via phone or via email
  • Creating educational materials and hosting webinars and in-person trainings

Requirements:

  • 2+ years of experience in a Customer Success Management role (SaaS-experience preferred)
  • You are a native or near-native English speaker (German is not required for the role)
  • You have permission to work in Germany
  • You have a caring personality and are a clear communicator
  • You think strategically and proactively
  • You work hard to continuously improve your skill set
  • You want to become an expert in using and explaining the PlaytestCloud products
  • You consider yourself a gamer

What’s in it for you:

  • Opportunities for traveling the world to host trainings and attend conferences
  • Take responsibility for a core part of the business
  • Join a passionate team revolutionizing the way mobile games are tested and developed
  • Flexible work schedule
  • English is the company language

About PlaytestCloud

PlaytestCloud is the premier user testing provider for a growing number of game studios around the world. Our online platform enables the testing of iOS, Android, and browser-based games to get real player feedback. PlaytestCloud provides in-game video recordings, surveys, and reports which game studios use to craft a flawless game usability and player experience. As a team of 9 people, everybody contributes directly to helping our customers make the best games possible.

Perks

  • Free drinks, snacks, and coffee
  • For those who love cooking, we have a full kitchen
  • Our spacious Berlin-Charlottenburg office is easily accessible from all parts of the city
  • We’ve got the latest and coolest gaming consoles: An Oculus Go and a Nintendo GameCube with Mario Kart: Double Dash
  • English is the company language

With your application, please send us a cover letter on why you are a great fit for PlaytestCloud.

Visit the company website
PlaytestCloud