Customer Support Agent // Bitwala

September 24, 2019

We are Bitwala and, together with our partner bank, we brought the world its first crypto bank account; a fully licensed German bank account with a Bitcoin wallet and trading functionality directly integrated. With an amazing product and a team of international professionals, we’re shaking up the financial industry and want you to join us in this journey.

These will be your tasks

Bitwala makes it possible to manage your cryptocurrencies and your everyday Euro expenses from a single account – and our customers want your help! We have extensive opportunities for you to grow and shape the future with your ideas. Most importantly, your insights and learnings on the job will help us to grow the first blockchain-driven banking service.

You will:

  • Become an expert on the crypto world, financial services and blockchain technology
  • Communicate with Bitwala customers across multiple channels (email, phone, chat, social media) for inquiries related to our services
  • Be responsible for making each customer interaction smooth and strive for a high level of satisfaction
  • Write and translate articles for our Help Center
  • Be involved in creating and testing new support processes for excellence

You’re offering these qualifications

  • A strong problem solver and an even better communicator
  • A grammar loving German speaker (native level) and you even speak English good
  • You noticed the mistake in the previous point right away
  • Aware of what bitcoin is and might even HODL
  • A fan of “Beauty lies in the details” and work well under pressure
  • Not interested in working in a call center but rather in mission control / the club of excellence
  • Empathic and passionate about high quality service
  • A professional, responsible, well-organised and independent individual
  • Flexible in terms of working hours (some shifts, nothing dodgy)


  • You worked in a FinTech, blockchain company or a neo-bank before
  • Previous experience in a customer facing role

We’re offering these benefits

  • Get upfront experience working and pioneering the future of Fintech
  • Learning and Development opportunities, taking ownership and responsibilities
  • Cool office in the heart of Kreuzberg
  • Young, international, entrepreneurial co-founder and colleagues

We’re looking forward to hearing from you!

Visit the company website