Duty Manager Berlin

The Duty Manager is responsible for coaching, training and helping the studio team. The Duty Manager acts like a spider in the web ensuring Rocycle’s operations are ran smoothly and without any hiccups. He/she is responsible for efficient (co)scheduling, and supports the operational team when and where needed, empowering the studio team to be at their best; providing excellent service and a true Rocycle experience to all our customers. The building, services and facilities have no secrets to the Duty Manager, he/she is a jack-of-all-trades who thinks in solutions. The Duty Manager reports to the Area Manager.

What will you do?

  • Day to day management of operations, sales and administration
    • Create a rota for the studio team every two months
    • Put in the instructor schedule in Zingfit on a monthly basis
    • Have quarterly 121’s with the runners
  • Ensuring our hospitality and services are of the highest standard
  • Form relationships with riders by having a personal talk
  • Assisting in training all new Studio Assistants and Runners by:
    • Using WorkPlaceBuddy and going over all important procedures regarding studio tasks
    • Training on the job; showing new team members how to perform weekly/monthly tasks
  • Assist Area Manager in delivering re-training sessions to current studio team
    • Responsible for the team to have their First Aid Response training renewed
    • Quarterly training sessions for the team will be hosted, responsible for attendance
  • Responsible to be in the know of all daily/weekly/monthly tasks at the studio and be the point of contact for team when they have questions about it on shift
  • Responsible for having the hygiene and cleanliness of the studio up to Rocycle standards

What’s in it for you?

  • Being part of an organisation that is about to expand internationally
  • Being part of a team that inspires and helps people progress
  • A happy and healthy work environment
  • Free Rocycle rides
  • 20 holiday days (at 32 hours contract)
  • Pay based on experience and potential €1500 – €1750 based on 32 hours

Job requirements

  • Passionate about people, communication and the Rocycle brand
  • German speaking and excellent written and verbal communication skills in English
  • Ability to learn quickly
  • Ability to work as part of a team and to build relationships
  • Ability to multitask and combine administrative tasks with hands on work in studios
  • Attention to detail, strong organizational and planning skills
  • Flexible within studio openings hours and reachable for emergencies
  • Puts the customer first always and has a relentless focus on the customer
  • Creates a team environment that is positive and productive
  • Understands what drives Rocycle’s success and is accountable to deliver quality results of required responsibilities