French Speaking Customer Service Agent (m/f/d) // Planet Cards

September 26, 2019

Planet Cards is a dynamic european leader in the Web2Print sector and one of the most widely used online shops for self-designed cards (birth and wedding cards) and photo products. As an international company with offices in Toulouse, Marseille and Berlin, we are targeting consumers all across Europe. According to the motto “we print your life”, our team of more than 100 employees across Europe works every day with enthusiasm and passion to capture the best moments of our customers on unique and individual products.

We are currently looking for temporary help for the upcoming Christmas season. For a short time, you will be a member of our international customer service team to help Planet Card’s French customers through their journey and provide them with the best customer experience possible. We’d prefer someone being able to work 40 hrs/week but we can be flexible, depending on the person. We are open to Working Students and Freelancer as well. The job ideally starts in October and lasts until the end of January.

Your role:

  • You check the layout, text, grammar and color metrics of our customers’ orders
  • You successfully assist our customers across multiple platforms, including phone, email and live chat, before and after their orders
  • You advise our customers regarding the status of their orders and respond to their requests, suggestions and questions

Your profile:

  • You speak French on a native level and very good English
  • You have hands on customer service experience and a sense for design and layout
  • You are a good communicator and enjoy helping people, on the phone and via email
  • You like solving problems and take responsibility, even in difficult cases
  • You are reliable, a team player, flexible and fun to work with
  • You learn fast and are able to work organized and independently

Perks & Benefits:

  • Competitive compensation and lunch allowance of up to 96 € monthly
  • Dogs are welcome!
  • Regular events with an individual budget at each team’s disposal
  • International, multilingual team with an open mind to innovation and new ideas
  • Free drinks, healthy snacks and 50 % off at our online stores
  • Cozy office in Bergmannkiez – one of Berlin’s most central and trendiest districts

We have big plans ahead of us. Want to join us on our exciting journey?

Visit the company website
Planet Cards