Head of Operations (m/f/d) // Kess Lifestyle

Based in Berlin, Kess is one of Eventim’s new portfolio ventures. We are building a lifestyle brand leveraging Eventim’s unique promoter network and customer base in Europe. With over 1.2 billion Euros in revenues and approximately 250 million tickets sold in 2018, Eventim is the leading provider of ticketing and live entertainment in Europe. Using this existing network to promoters, live events, venues and access to millions of customers, we are planning to grow Kess into a major lifestyle E-commerce business. We have already launched an MVP and are looking for a founding team to take Kess to the next level.

What you will be doing:

  • Responsible for customer satisfaction along the whole customer journey
  • Manage beauty product and packaging supplier relationships
  • Coordinate logistics and shipping partners internationally
  • Implement customer service channels and build a support team
  • Identify areas for improvement and define KPI’s to track the effectiveness of new initiatives

You bring:

  • Experience building up processes and driving operations for an early stage E-commerce business
  • An obsession to create a superior customer experience and deliver efficient processes
  • Leadership experience within a startup environment
  • Data-driven decision maker
  • You enjoy moving fast and getting things done
  • Fluent English and German communication skills

What we offer:

  • Entrepreneurial environment where you are responsible for your own decisions
  • Build a startup in a stable environment without having to worry about your next financing round
  • An existing infrastructure and access to the Eventim network so you can focus on growing the business
  • Competitive compensation package
  • Nice office space in Hackescher Markt