IT Help Desk Technician – EMEA

About the Role

The IT Helpdesk Technician must be capable of timely and correct troubleshooting, know when to escalate problem spots, and offer professional end-user assistance and training where necessary. He/she performs computer, software, and network troubleshooting to identify and diagnose day to day concerns.

What You’ll be Doing

  • Managing the IT Helpdesk, ensuring tickets are properly diagnosed and resolved within the SLA
  • Prioritizing tickets based on core concepts, such as number of users affected and business impact
  • Identifying issues/deficiencies in existing processes and independently developing solutions to improve everyday operations
  • Maintaining our hardware/software inventory and placing procurement requests when inventory is low
  • Ensuring access requests have proper approval prior to granting permissions
  • Completing various project tasks as assigned

About You

  • You are familiar with ticketing systems, such as but not limited to ServiceNow, FreshService, Jira, etc.
  • You have experience working remotely and/or with minimal supervision
  • You are highly organized and excel at time management
  • You have a thorough understanding of Security & Compliance best practices with a firm grasp of its’ relation to access control
  • You excel in all forms of communication
  • You are familiar with major operating systems such as Windows, Mac, Linux
  • You have experience with remote troubleshooting
  • You have working knowledge of Microsoft Office 365 suite
  • You have virtualization experience (VMware/Hyper-V)
  • You have experience working with AD systems
  • You have experience with CMD/PowerShell commands and/or basic knowledge of other scripting languages
  • You have experience in basic hardware troubleshooting and repair; this includes but is not limited to the ability to disassemble/reassemble desktop/laptops (we prefer experience with server maintenance)
  • You have experience in virus detection and removal
  • You have experience with spam monitoring and prevention software

Education & Experience

  • You have a high school diploma
  • You are actively participating in training for a college degree or industry relevant certifications
  • You have 2+ years of experience in technical troubleshooting

About Us:

NinjaOne is a leading unified IT operations solution that simplifies the way IT works. With NinjaOne, IT teams can automate, manage, and remediate all their tasks within one modern, intuitive platform, improving technician efficiency and user productivity. NinjaOne supports over 6,000 IT departments and managed service providers around the world, and is consistently ranked #1 for its world-class customer support. NinjaOne has been recognized as the best rated software in its category on G2 and Gartner Digital Markets for the past 3 years. Learn more about NinjaOne here:

What You’ll Love

  • Grow personally and together with one of the fastest growing companies
  • Develop your skills through our renowned training platform
  • Receive competitive compensation
  • Collaborate with an amazing international workforce
  • Enjoy your work environment with its location in the heart of Berlin, directly at the Brandenburg Gate (close to all transit)

NinjaOne is the world’s first security centric remote monitoring and management platform. Ninja touts an amazing user experience, 360-degree monitoring, an IT marketplace and tight integrations with products used by MSPs as well as IT professionals.