Deutsch

Personal Assistant & Customer Operator

Full- or part-time (>50%) / Berlin.

You get a kick out of solving problems, have all the answers – or if not, know how to get them? Then continue below!

We are Saiga

We believe that people spend too much time on mind-numbing tasks and life admin. That’s where Saiga steps in. We are building Saiga for a world where everyone can dedicate their time to the things that really matter – be it spending more time with family and friends or simply getting that one extra hour of sleep.

Saiga will radically and fundamentally change how we manage our lives by becoming a personal assistant for the entire administrative and bureaucratic life of people and their households. We use machine learning and UX magic to turn admin into a joyful and positive experience – or at the very least, get it done.

The role

At Saiga, we are building a premium personal assistance service for our clients. Our intuitive app enables them to directly delegate their admin tasks to us. These range from scheduling doctor’s appointments and cancelling subscriptions to guiding them through governmental procedures. Basically any admin that does not require an in-person presence. As a personal assistant & customer operator, it is your job to pick up the tasks as they come in and figure out the fastest and most effective way to complete them. This requires a lot of quick-thinking and precise execution.

Our clients are looking for genuine support to help them accomplish their various admin tasks with minimal fuss and effort on their part. We are in the business of freeing up people’s time!

Another major aspect of the role is documenting these tasks and devising smarter ways of recording the work that we do. Structured documentation of tasks will not only make your and your colleagues’ lives at Saiga easier but also help our engineers automate the more repetitive and mundane aspects of your work.

Qualifications

  • Professional training and at least 2 years experience in an assistant or customer-focused role (or at least 3 years experience without professional training).
  • Can-do attitude and resilience under stress.
  • Logical thinking and striving for operational excellence.
  • Conscientious and diligent – you own the tasks you take over.
  • Fluent German and English (especially written, you really need both languages for this one).
  • Comfortable working with new software, proficient with Google Apps.

What you’ll get at Saiga

  • Genuine responsibility and a steep learning curve.
  • A seat at the table – be a genuine part of the team from day one.
  • Competitive compensation (and great coffee now we’re back at the office)
  • A diverse, international, supportive, and highly motivated team.

We are an equal-opportunity employer and value diversity. (Really!) We consider all applications equally and strongly encourage people from groups traditionally underrepresented in tech to apply.

How to apply

To apply just forward your LinkedIn or CV with a short note to hello@saiga.co.

If you want to stand out, please add a short text describing an unusual bit of life admin that you have to deal with or an ingenious solution you have applied to some aspect of your regular admin work.

Our hiring process is reasonably streamlined (one short case study and two interviews, with our Customer Operations Lead and another member of senior staff) and designed to give both of us enough time to make an informed decision while remaining respectful of your time throughout.