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Senior Product Manager(f/m/d)

Customer Alliance is a leading technology firm in the Voice of the Customer space.

We empower companies to take advantage of the feedback economy. Thousands of satisfied and engaged clients use our platform to listen to their customers, to understand satisfaction drivers and to drive actions to improve the Customer Experience.

We are looking for an experienced Senior Product Manager who would be working with a highly skilled team, using cutting edge technologies and development techniques. You will work with a SCRUM team of six developers, one QA engineer and one UX/UI designer.

Where Your Expertise is Needed

  • Engage with the Head of Product in the mid/long-term product roadmap planning and execution processes
  • Focus your SCRUM team on continuous customer value delivery. You will decide on what to build now (vs. what not), how to validate to avoid wasting time and you will measure outcomes (vs. outputs) with objective metrics
  • Break down complex user and business needs into a manageable product backlog, working with designers and developers to understand how its success could be measured, and how best to maximize its value
  • Owning the squad’s initiatives’ lifecycle from discovery to delivery:
    • Understand and specify requirements/user-stories
    • Oversee UI designs, and their development into features
    • Decide on critical product issues
    • Manage stakeholders’ needs and interests
  • Ensure that we understand the market, our customers and our competitors extremely well. We will operate from a strong basis of knowledge and confidence
  • Keep calm and focused in a dynamic, fast-paced environment working towards targets. Multitasking doesn’t stress you out
  • Follow predictable communication schedules. Communicate the state and development of the product to all internal and external stakeholders

You Are

Experienced: 

  • 3+ years of experience in agile software product management
  • B2B SaaS background required
  • Ability to juggle multiple priorities in a fast-paced, dynamic environment, with a strong bias for action
  • Strong hands-on stakeholder management experience
  • Hands-on experience with measuring the success of your product and continuously iterating to improve it for the benefit of our customers
  • Strong sense of priorities while maintaining flexibility to adapt to market needs and make data-driven decisions

A strong communicator:

  • Strong communication skills, especially in communicating and simplifying complex topics.
  • You follow predictable communication schedules
  • Excellent written and verbal communication skills in English

What We Offer

  • An international team and great atmosphere with regular events such as Friday evening beers, table soccer, ping pong, and team-building measures
  • Home office once a week and flexible working hours
  • Private company pension plan
  • Structured on-boarding plan with your own buddy to support your daily workflow
  • Regular feedback meetings
  • Up to 30 days of vacation, earning 1 additional vacation day each year of employment
  • One sabbatical month after each year of employment
  • After 2 years Master Card with a credit
  • Free gym membership and great cooperation with different partners for employee discounts
  • Yearly education budget of 1.000€ for your professional development