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Key Account Manager (f/m/d)

The position

  • Join as one of the first hires in the account management team, and help maintain + grow our customer relationships with outstanding direct-to-consumer brands
  • Collect & analyze customer feedback closely with our product team to ensure we develop the best software product & service in the market
  • Onboard new customers to the Hive by introducing them to our software, ensuring all integrations work seamlessly and monitoring the first days of operations
  • Develop growth strategies for our existing customers together with our operations & product team to help customers accelerating their order volume and business

Your profile

  • 2+ years experience in B2B Account Management, Sales, Customer Service or Business Development
  • You bring along an entrepreneurial mindset, a hunger for personal development and a passion for building lasting relationships
  • You have strong analytical as well as empathetic abilities to leverage in your communication towards customers
  • You love the responsibility of being the face of Hive towards our customers and the point of intersection between internal & external stakeholders
  • You speak English fluently & basic knowledge in German
  • You have worked in a Start-Up, Software or SaaS company before; logistics experience is a plus
  • Most importantly: You share our vision of democratizing best-in-class operations for D2C brands

Our offering

  • Be part of the Hive. You’ll work with a highly driven team of exceptional and experienced people in all domains. People at the Hive have worked at organizations such as McKinsey, J.P. Morgan, Blackstone, N26, and Amazon before. We believe in a culture of trust, collaboration, empowerment and constructive feedback in a positive and inspiring work atmosphere
  • Make an impact. Join a young company with an entrepreneurial culture operating at break-neck speed — we have bold ambitions
  • You’ll be valued. We offer attractive compensation — and the opportunity to help shape an early-stage startup from the ground up
  • There’s more! Enjoy flexible working hours, free drinks and fresh fruits in our office in the heart of Berlin-Mitte and join regular team events

About us

We provide logistics made for tomorrow. 
Better e-commerce fulfillment — fast, transparent, and affordable.
We’re on a mission to digitize logistics for small- and medium-sized e-commerce merchants, enabling businesses to integrate their existing e-commerce stores with our warehousing solution within minutes.

Hive is logistics for the new age.
We question the conventional way of doing things and work on pushing the boundaries of what’s possible. Our team is focused on fundamentally changing the way e-commerce fulfillment is done and is striving towards creating the most advanced solutions in the logistics space, enabling our customers to grow even more.

User Experience is key. 
We have lots of users: customers that use our platform, our operations team, supply chain partners, and anyone, who has a touchpoint with Hive. We care about the details. And we deliver products that users love.

We strive for continuous and sustainable growth. 
We fail together, learn together, and win together. Learning and development are paramount to us.

The best part? We are just getting started. 
Join us as we build a fantastic company together.

Hive is democratizing access to e-commerce operations. We're providing technology to enable D2C brands to run their operations on auto-pilot. Businesses can integrate their existing e-commerce stores with our own warehousing solution to get up and running. Hive takes care of inventory, orders and returns from start to finish, providing everyone with peace of mind.

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