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Tours and Operations Manager Berlin

About the role: Tours & Operations Manager

We are looking for an entrepreneurial leader to drive revenue and profitability of our GetYourGuide Originals tours around Europe (based out of the Berlin office).. Your responsibilities include:

  • Prepare and launch new Originals tours around Europe
  • Increase the on-trip customer satisfaction, e.g. by improving the meeting point and pick-up experience
  • Get creative and identify wow factors to create unique and unforgettable experiences
  • Ensure our key touchpoints are branded, e.g. meeting points, vehicles, and guides
  • Optimise pricing, availability and content based on data
  • Manage cross-functional projects, e.g. how to attract and engage the best guides
  • Increase repeat bookings by cross selling initiatives with our partners and guides
  • Travel to various destinations to meet Originals partners, launch and test new tours or host guide events

You will work alongside our local Destination Managers, and Tours & Operations Managers in other offices, as well as a cross functional headquarters team. This is a full-time role, based in our Berlin office reporting to the Regional Manager. 

Your Profile

  • You have five to ten years of experience in i) Tour Operations (e.g. tour manager, or guide), and/or ii) Project Management. Experience in Sales is a plus
  • You are proficient in Excel and able to make data-informed decisions
  • You are passionate about traveling and willing to spend 30-50% of your time in the field
  • You are customer-obsessed. You seek unforgettable experiences for our customers. You take full responsibility for their experience and always strive to make our customers love where they are going
  • You are relentless about progress. You are never satisfied with the status quo and constantly challenge yourself and others to push the boundaries of what is believed to be possible
  • You thrive in uncertainty. You try new things and test hypotheses that you believe will make things better for our customers — even if the odds are stacked against us
  • You are fluent in English and German language is a plus (but not a must)

What we offer:

  • Working at a European tech unicorn that is constantly innovating and evolving
  • A diverse team of over 70 nationalities 
  • Virtual stock options that make you an integral part of the company’s growth and success
  • Annual training budget and GrowthHub – be constantly learning
  • Private health insurance
  • Flexible working with a hybrid model of in office and work from home from 2022
  • GetYourGuide gift cards to experience our products for yourself 
  • An open, friendly, energetic work environment where every voice is heard
  • Weekly all-hands meetings and monthly updates
  • Team events budget (when regulations allow)

GetYourGuide is the booking platform for incredible travel experiences. Powered by a global team of over 400 travel experts, GetYourGuide helps travelers find the best things to do wherever they’re headed — including skip-the-line tickets to the world’s most iconic attractions, walking tours by top local experts, immersive food and beverage tours, cooking and craft classes, bucket-list experiences and niche offerings you won’t find anywhere else. Since its founding in 2009, travelers from more than 155 countries have booked over 15 million tours, activities and attraction tickets through GetYourGuide. The company is based in Berlin, Germany and has offices in 14 countries around the world.